Assistant Facility Manager- Soft Services

Job Description : Site Lead at JLL JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Whats your ambition? Is it a big goal or small steps? Professional or personal? Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in the Facility Management Industry, join us to be inspired by the best.What this job involves:To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement. To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets. Sets stretch targets for team to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results. Promotes open, constructive and collaborative relations with superiors, subordinates, peers, and clients. Gains respect from Jones Lang LaSalle people, clients, and, where appropriate, with the broader business community. Operations Duties & ResponsibilitiesBe accessible for escalation of all FM related issues. Oversee the Helpdesk work process. Provide management advice to Helpdesk operators for escalated issues. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift. Oversee the Mailroom process. Provide management advice to Helpdesk operators for escalated issues. Oversee the Front Office function. Ensure visitors are promptly attended by the Front Office Executives (FOE). Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep. Oversee the Housekeeping Services. Overall service delivery assessment of HK vendor. Coordination meetings with vendor for resolution of service issues. Oversee Cafeteria Services. Ensure that the caterers are maintaining the highest standards of hygiene in the services area. Ensure that the quality and quantity of the food supplies are meeting the requirements. When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them. Overall coordination with all service providing vendors. Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria, etc. and initiate immediate rectification actions. Prepare weekly shift rosters for Helpdesk, Front Desk, and Mailroom and communicate in advance to the staff and transport division. Key Performance MeasurementsOverall client satisfaction by achieving SLA targets. Timely resolution of helpdesk complaints. Effective team coordination of direct and vendor staff for efficient service delivery. Sound like the job youre looking for? Before you apply, its also worth knowing what we are looking for:Education and experienceGraduate in any discipline. 5 8 years experience in facilities management. Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives. A relationship builderClient Satisfaction through Transformation. Out of the box thinking. Continuous improvement in the following:Morale and satisfaction of employees under management. Client satisfaction. Identification of process improvement for the Clients. What you can expect from us Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...Location: On-site Bengaluru, KAScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations - On-site