branch manager

Job Title –Branch Manager / Branch Incharge

Department - Admin

Position Reporting to – Sales Head/ MD

Education Qualification - Any Degree / Post Graduation with basic computer knowledge

Experience - 6 to 15 years & above.

Goals

• Responsible for profitability of the entire branch.

Job Description & Accountabilities

• To report to showroom before 15 minutes commencement of the work and punch your attendance.
• Report to MD about your presence in the showroom.
• Be in company Uniform and ID card all the days of work.

A) Administration and House Keeping:

• Assigning the work to subordinates.
• Checking attendance register and daily sheet.
• Ensure all the employees punch their attendance four times in a day.
• Responsible to send the punch deviation report to HR on every Monday.
• Go on round showroom, workshop, spareparts, security and their surrounding areas.
• Ensure cleanliness, hygiene in and around show rooms, service area, washing area, scrap yard, stock yard, pantry, toilets, workmen changing room, eating place etc.
• Ensure periodical cleaning of all the glass doors, main doors, rolling shettar windows etc once in a month.
• Check for the major and minor civil works.
• Checking and replying mails.
• Ensuring the fund availability for Sales, Service and Parts etc.
• Daily ensure all the documents from postal department / courier / registered post and Inter branch are entered in the Inward/Outward register and issued to concerned departments.
• Check Visitors observation register and take action accordingly.
• Coordination with Purchase department for vendors for supply of housekeeping materials, printing and stationary, corporate gifts, idols, uniforms etc.
• Ensure Admin executives/Receptionist attending and guiding the walk in customers.
• Ensure minimum stock of printing and stationary items are maintained at all the times.
• Coordination with HR department for man power requirements and employee related queries.
• Ensure proper maintenance of all the files/registers/agreements etc pertaining to all the departments.
• Maintenance of office furniture and other materials like table, chair, fan, telephones, computers, laptop etc.
• Ensure the generator is working.
• Preparing monthly activity plan, sending weekly activity done report Vs actual activity planned to MD on weekly basis.
• Checking the review reports.
• Planning the budget once in a year.
• Ensure Incentives are prepared and sent to HR on or before 10th of every month.
• Coordination with all Principles, Head Office and other department heads.
• Checking the following with Security:

a) Timing register

b) Vehicle register

c) Inward/Outward register

d) Log book

e) Gate pass file

f) Mobile box

• Carry out yearly performance appraisals of all the employees.
• Implementation and monitoring of Standard Operating Procedures (SOP) for the entire department.
• Ensure employee retention.
• Ensure 5S activity is done every month and same should be monitored.

B) Sales

• Responsible for the entire sales operation of the concerned dealership, controlling expenses, enhance the profitability of the dealership by establishing good practices.
• Coordinating with Sales Head for sales related issues like ordering, discount, closing etc.
• To lead showroom field sales, corporate tie ups, new scheme initiatives, outdoor sales etc.
• Concentrating on improving PDSS score every month.
• Generate revenue streams from insurance, auto finance and accessories sales.
• Field visits to Sales Managers/Sales Consultants whenever required.
• Effectively communicating with cross functional teams like Customer care, Finance, Insurance, PDI departments on weekly basis to review departmental forecast and consistency with the monthly/quarterly and annual projections.
• Focusing on any customer complaints that department manager are unable to rectify and taking the necessary steps to resolve this complaints.
• Conducting daily sales meetings.
• Focus on exchange vehicle.
• Ensure sales events are planned and conducted every month.
• Conducting weekly meetings with cross functional teams like Accessories, Auto finance, Insurance, Used car division and Customer care to monitor the progress.
• Check for the dispatches.
• Daily follow up with Sales Manager, Team leader and Sales consultants about the sales progress and follow up with the financial institutions and corporates whenever required.
• Ensure all the enquiries that are generated i.e; telephonic, walk in, referral, web, ads are equally distributed to all the consultants.
• Ensure proper documentation is done like Insurance, TP, PR, Cash receipt, Invoice, gate pass, Sale letter etc.
• At least make six corporate visits every month to generate corporate leads.
• Checking the log book of the Sales consultants for any variations.
• Ensure periodic training for the entire sales team.
• Supporting all the sales team to close the deals.

C) Service

• Ensure the profitability of service department.
• Coordinating with Service Head for service related issues.
• Conducting morning meetings with service team.
• Go on round in workshop, talk to customers twice in a day.
• Checking the warranty claim process.
• Visit to Insurance office for pending claims.
• Check for the revenue of the day.
• Concentrating on improving RBP score every month.
• Ensure service events are planned and conducted every month.
• Check for number of repair orders opened by Service Advisors.
• Focus on SSS score.
• Check for accident cars.
• Ensure liquation of scrap.
• Focusing on any customer complaints that department manager are unable to rectify and taking the necessary steps to resolve this complaints.
• Visit to Body shop department, check for the pending repairs.
• Ensure periodic training for the technical team.
• Conducting weekly meetings with cross functional teams like service, Body shop, Spare parts and Customer care to monitor the progress.
• Ensure all the job cards are billed at the end of the day as per labour schedule.
• Assisting and supporting the team.

D) Spare parts

• Ensure the profitability of Spareparts department.
• Visit to Spareparts storage area and meeting the parts Incharge, check for the cleanliness in the store twice in a day.
• Check for the parts and accessories availability.
• Ensure the proper inventory is maintained.
• Ensure ordering should be done in the following groups – Minimum stock level, orders to be placed with principle supplier, VOR – Vehicle Off the Road and local purchase.
• Ensure daily physical stock checking of 10 items and checking of stocks traded on previous day by Parts Incharge.
• Responsible for disposal of dead stock.
• Daily monitoring of sales.
• Conducting weekly meetings with Spare parts and Accessories team to monitor the progress.
• Assisting and supporting the team.

E) Accounts

• Discuss with Accountant to take fund position, bank status, receivables and pending issues related to Sales, Service and Parts.
• Check the daily sheets.
• Checking monthly sales and service review reports.
• Check for refund cheque's.
• Checking and signing all the vouchers, refunds, incentives, invoices etc.
• Outstanding review twice in a month.
• Any other jobs/tasks assigned by MD.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Work Location: In person