Delivery Head

20 hours ago

Thiruvananthapuram, Kerala, India Mig Staffing Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Description : We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients

Key Responsibilities :

Delivery Leadership & Strategy :

- Provide overall leadership and direction to all delivery units across accounts and service lines, overseeing a 450 member workforce.

- Define and implement delivery strategies, frameworks, and processes to achieve predictable, high-quality outcomes.

- Establish best-in-class governance mechanisms, project management practices, and delivery KPIs to ensure scalability.

Operational Excellence & Transformation :

- Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance delivery productivity.

- Standardize and optimize delivery processes across projects to ensure consistency, agility, and scalability.

- Enable cross-functional collaboration with Account Management, Technology, and Support teams for seamless client value delivery.

Talent & Capability Development :

- Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.

- Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.

- Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.

Client Value & Relationship Management :

- Serve as an executive sponsor for delivery engagements, ensuring proactive governance and timely resolution of escalations.

- Collaborate closely with Account Management teams to align delivery excellence with client expectations and long-term

partnerships.

- Represent the company in client discussions, industry forums, and strategic engagements when required.

Key Requirements :

- Experience : 18 years in IT services, with at least 5 years in senior delivery leadership roles.

- Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies. Candidates from large IT organizations with transformation experience are also encouraged.

- Strong track record in setting up delivery governance, processes, and frameworks to support growth.

- Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.

- Experience in managing delivery teams of 400 professionals across geographies and multiple accounts.

- Excellent stakeholder management, with the ability to influence C-level executives and global clients.

- Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.

Competencies & Leadership Traits :

- Strategic thinker with execution excellence.

- Strong change management and transformation leadership.

- Customer-centric with a focus on delivery predictability and value creation.

- Ability to thrive in a fast-paced, growth-oriented environment.

- Collaborative leadership style with high accountability and ownership

What We Offer :

- Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.

- An opportunity to shape and scale the delivery organization of a fast-growing IT services company.

- A leadership role with direct impact on transformation, including processes, governance, and adoption of modern technologies.

- A collaborative culture that values innovation, ownership, and customer-centricity.

- Competitive compensation, benefits, and the chance to work closely with the executive leadership team in driving the companys growth journey.

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