Branch Head

2 weeks ago

Thiruvananthapuram, Kerala, India Royal Drive Full time ₹ 3,50,000 - ₹ 5,50,000 per year
  • Operational Management

Supervise and ensure smooth daily operations of Royal Drive Luxury, Royal Drive Smart, and Royal Drive Café (once launched).

  • Sales Operations
  • Review and monitor all enquiries, walk-ins, and sales pipelines to maximize conversion and customer satisfaction.
  • Conduct and review daily, weekly, and monthly meetings with respective teams to track progress of sales and resolve operational challenges.
  • Ensure stock vehicle ageing limits are strictly followed: 45 days for RD Luxury and 30 days for RD Smart.
  • Booked vehicle waiting for Retail finance clearance, balance payment must be collected from the customer within the 3-5 days.
  • Purchase Operations
  • Review and monitor all enquiries, walk-ins, and purchase pipelines to maximize conversion and customer satisfaction.
  • Conduct and review daily, weekly, and monthly meetings with respective teams to track progress of sales and resolve operational challenges.
  • Ensure proper coordination of refurbishment activities for pre-owned vehicles under the Smart & Luxury divisions. Refurbishment cost minimizing & RF work status monitoring.
  • Ensure that all vehicle purchases above 5 units are made under the park & Sale scheme.
  • Ensure insurance renewals and new policy activations are processed without delays.
  • Oversee retail finance assurance, ensuring smooth customer financing processes and proper coordination with banks/NBFCs.
  • Administrative & Facility Management

Monitor RF (Refurbishment) completed vehicles for timely delivery readiness and quality assurance.

  • Oversee all administrative tasks related to the branch.
  • Ensure proper facility management and upkeep of the showroom and café premises to maintain brand standards.
  • Manage and monitor all vendor relationships, ensuring quality services and timely support.
  • Oversee stock vehicle management of the branch, ensuring accuracy of inventory and readiness for delivery.
  • Team Leadership & Development
  • Lead, guide, and motivate team members across all divisions.
  • Arrange & adhere to necessary training, mentoring, and performance reviews for staff.
  • Drive a performance-oriented culture with clear goals and accountability (KRA-KPI Reviews).
  • Financial & Business Performance
  • Monitor & ensure branch performance against business targets (sales, Purchase, café operations, etc.).
  • Adherence of RD SOP guidelines and strict monitoring to ensure operational efficiency.
  • Review branch budgets, expenses, and profitability in coordination with reporting authorities.
  • Identify and implement process improvements for efficiency and cost-effectiveness.
  • Customer Experience & Brand Management
  • Ensure premium customer experience aligning with Royal Drive's brand positioning.
  • Resolve escalated customer concerns promptly and effectively.
  • Maintain high standards of service excellence across all three divisions.
  • Recruitment & Manpower Development
  • Oversee branch-level recruitment to ensure adequate staffing for all divisions, including the upcoming Café.
  • Identify manpower requirements, conduct interviews, and collaborate with HR for onboarding.
  • Ensure proper induction, training, and team alignment with Royal Drive's values and performance standards.
  • Drive employee retention and foster a positive work culture across the branch.

Job Type: Full-time

Pay: ₹35, ₹55,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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