
Branch Head
2 weeks ago
- Operational Management
Supervise and ensure smooth daily operations of Royal Drive Luxury, Royal Drive Smart, and Royal Drive Café (once launched).
- Sales Operations
- Review and monitor all enquiries, walk-ins, and sales pipelines to maximize conversion and customer satisfaction.
- Conduct and review daily, weekly, and monthly meetings with respective teams to track progress of sales and resolve operational challenges.
- Ensure stock vehicle ageing limits are strictly followed: 45 days for RD Luxury and 30 days for RD Smart.
- Booked vehicle waiting for Retail finance clearance, balance payment must be collected from the customer within the 3-5 days.
- Purchase Operations
- Review and monitor all enquiries, walk-ins, and purchase pipelines to maximize conversion and customer satisfaction.
- Conduct and review daily, weekly, and monthly meetings with respective teams to track progress of sales and resolve operational challenges.
- Ensure proper coordination of refurbishment activities for pre-owned vehicles under the Smart & Luxury divisions. Refurbishment cost minimizing & RF work status monitoring.
- Ensure that all vehicle purchases above 5 units are made under the park & Sale scheme.
- Ensure insurance renewals and new policy activations are processed without delays.
- Oversee retail finance assurance, ensuring smooth customer financing processes and proper coordination with banks/NBFCs.
- Administrative & Facility Management
Monitor RF (Refurbishment) completed vehicles for timely delivery readiness and quality assurance.
- Oversee all administrative tasks related to the branch.
- Ensure proper facility management and upkeep of the showroom and café premises to maintain brand standards.
- Manage and monitor all vendor relationships, ensuring quality services and timely support.
- Oversee stock vehicle management of the branch, ensuring accuracy of inventory and readiness for delivery.
- Team Leadership & Development
- Lead, guide, and motivate team members across all divisions.
- Arrange & adhere to necessary training, mentoring, and performance reviews for staff.
- Drive a performance-oriented culture with clear goals and accountability (KRA-KPI Reviews).
- Financial & Business Performance
- Monitor & ensure branch performance against business targets (sales, Purchase, café operations, etc.).
- Adherence of RD SOP guidelines and strict monitoring to ensure operational efficiency.
- Review branch budgets, expenses, and profitability in coordination with reporting authorities.
- Identify and implement process improvements for efficiency and cost-effectiveness.
- Customer Experience & Brand Management
- Ensure premium customer experience aligning with Royal Drive's brand positioning.
- Resolve escalated customer concerns promptly and effectively.
- Maintain high standards of service excellence across all three divisions.
- Recruitment & Manpower Development
- Oversee branch-level recruitment to ensure adequate staffing for all divisions, including the upcoming Café.
- Identify manpower requirements, conduct interviews, and collaborate with HR for onboarding.
- Ensure proper induction, training, and team alignment with Royal Drive's values and performance standards.
- Drive employee retention and foster a positive work culture across the branch.
Job Type: Full-time
Pay: ₹35, ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
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