Front Office Manager

2 weeks ago

Pernem, Goa, India Shiv Sparv Hospitality Private Limited Full time ₹ 1,80,000 - ₹ 3,12,000 per year

Key Responsibilities:

  • Oversee the front office operations, including guest check-ins, check-outs, and concierge services, ensuring high levels of customer satisfaction.
  • Manage the day-to-day operations of the resort, coordinating between housekeeping, maintenance, F&B, and other departments.
  • Train, supervise, and mentor front office staff to ensure efficiency, professionalism, and consistent service delivery.
  • Handle guest complaints and feedback promptly and courteously, ensuring guest satisfaction and resolving issues effectively.
  • Maintain records, manage billing and accounts, and ensure compliance with resort policies and procedures.
  • Monitor inventory, supplies, and amenities ensuring readiness and cost efficiency.
  • Collaborate with the sales and marketing team to achieve occupancy targets and promote resort services.
  • Prepare reports, forecasts, and budgets for management review.
  • Implement health, safety, and hygiene protocols to ensure guest and staff well-being.
  • Ensure smooth coordination during events, conferences, or high-volume seasons.


Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

3–5 years of experience in hotel or resort operations, with at least 2 years in a supervisory or managerial role.

Excellent communication and interpersonal skills.

Strong leadership, organizational, and problem-solving abilities.

Proficient in hotel management software (e.g., WINHMS, WINCLOUD, or similar).

Ability to work flexible hours, including weekends and holidays.

Customer-oriented mindset with a passion for hospitality.

Knowledge of local attractions, culture, and guest preferences is a plus.


Salary:

₹15,000 – ₹26,000 per month (based on experience and qualifications).

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