Implementation Support Specialist

4 days ago

Hyderabad, Telangana, India CDK Global Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Responsibilities:

  • Should have end to end Install Process Knowledge
  • Should be able to complete all installations with a quality score of atleast 95%
  • Work with minimal supervision to customize software settings to meet customer requirements
  • Validate data conversion from DMS
  • Resolve issues and handle escalations during implementations with minimal help
  • Implementation and documentation of current and proposed Virtual solutions.
  • Apply knowledge of CDK Implementation process, policies, and escalation methodology
  • Work with minimal supervision to customise software settings to meet customer requirements
  • Validate data conversion from prior DMS
  • Resolve issues and handle escalations during implementations with minimal help
  • Successfully consults and gets trained on CDK Global solutions
  • Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
  • Verifies and validates predetermined setup configurations and conversion data to ensure accuracy
  • Review open issues/ escalations pertaining to software incompatibilities with Team Leads/ SMEs
  • Handle client go-live with minimal assistance
  • Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources.
  • Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
  • Be adaptive to delivery methods and work with the team
  • Performs other related duties as assigned
  • Be available to fulfil periodic weekend work requests for business needs
  • Fully compliant to all policies & procedures of the organisation
  • Help scale up team member at L12

Qualifications:

  • Bachelor's degree in any discipline
  • BCA
  • BCOM (Computers)
  • B.Sc. / B.Com / BA
  • B.TECH

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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