Implementation Specialist

About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About the Role
The Implementation Specialist Level 1 is an individual contributor role within the Professional Services Organization who specializes in customization and configuration of vendor integrations in addition to data manipulation, import and reporting. This role is critical in successful onboarding or migration of the StarRez product and has a high emphasis on customer satisfaction with customers and internal stakeholders.

Responsibilities

• Customizing and deploying vendor integrations via flat file, pre-built APIs or payment gateways for new customers or new product addendums.
• Provide a technical voice to the Project Team and liaise with external stakeholders on current integrations.
• Data manipulation to organize, validate, and import customer data into an SQL database.
• Extract and export data via SQL, reporting tools, text templating or via standard interfaces.
• Assist customers in the onboarding and use of StarRez Cloud only technology such as Amazon S3 buckets with SSE, Amazon SES for emails, and Azure Blob storage for documents and photos.
• Work remotely but collaboratively with other IS and Professional Service staff.
• Deliver outputs in a professional, timely manner contributing to a positive customer experience.
• Managing concurrent multiple software projects with a focus on tasks and timelines for deliverables.
• This role has after business hours requirements and may require occasional travel, which could include international travel.

Required Qualifications

• 3+ years' experience in software onboarding, implementation, or technical consulting with a SaaS or enterprise application (data integrations, migrations, or API-focused work)
• 3+ years' experience with data import tools, both command line and web interface, or API.

Preferred Qualifications

• Some familiarity with SQL querying and SQL Server
• Strong analytical skills – ability to arrive at a conclusion by asking the right questions, interpreting logs, and validating assumptions.
• Great debugging skills using various tools (i.e. IDE, Web Browser, Application level)
• A strong self-starter, multi-tasker, and attention to detail and deadlines
• Ability to break down a task/body of work into logical steps, identify a critical path, and begin executing immediately.
• Experience working in a collaborative work environment.
• Experience with Higher Education systems (SISs, housing operations, or comparable enterprise applications), and understanding of how StarRez or similar platforms fit into daily university operations.
• Great communication and documentation skills
• Professionally represent StarRez, the company and product, during project communications and at StarRez regional events.
• Capable of efficiently navigating and adapting to changing priorities and deadlines

Reasons to join our Team:
StarRez is not just a workplace—it's a place to belong, build, and grow.

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
• Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you