Head of Data Services NZ

Req ID: 103484

Department: Data & Marketing Data, Analytics & Automation

Division: New Zealand

Location: Bengaluru

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

HEAD OF DATA SERVICES NZ

Role Location: Acacia, Manyata Tech Park, Bangalore

Role Type: Permanent, Group 3

About the Role

The Head of Data Services NZ (India) will lead a large (~100) GCC based data services team, working in close partnership with New Zealand D&A leadership team. The role is accountable for the GCC team's performance, people leadership and quality delivery outcomes, taking the GCC based team from "good" to "great." A core measure of success will be achieving the full value of the offshore model—not just cost efficiency, but also enhanced capability, extended service coverage and access to a rich ecosystem of adjacent teams (e.g., Automation, GenAI, Australian Data team). The India location is positioned as a hub of excellence that provides more than cost efficiency — contributing innovation, best practices, and accelerators back into the wider data function.

The leader will ensure the offshore team is well-structured, highly engaged, and delivers high-quality work on time and within budget, while embedding a culture of excellence, collaboration, and continuous improvement.

What will your day look like?

Lead and inspire a ~100-member India-based data team, fostering a high-performance, inclusive culture.

Provide strong people leadership through coaching, career development, and wellbeing support.

Ensure optimal team structure, skills mix, and succession planning aligned with future needs.

Drive quality, timely, and accurate delivery in partnership with NZ leadership, meeting SLAs and KPIs.

Embed disciplined, aligned ways of working and leverage time-zone advantages for extended coverage.

Champion continuous improvement, innovation, and productivity uplift across the offshore function.

Build strong, transparent relationships with NZ stakeholders, operating as one virtual team.

Collaborate with adjacent teams (Automation, GenAI, Australian Data) to create enterprise-wide synergies.

Oversee hiring, resource planning, budgeting, and risk management for the India-based operation.

Ensure compliance with governance, financial controls, and enterprise security standards.

Develop and execute a strategic vision that elevates the India team's capability and impact.

Deliver full offshore model value—cost efficiency, extended service hours, and innovation contribution.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Proven people leader with 20 + years of experience in data/technology domain, preferably 5+ years in Data Analytics leadership with experience of heading a large data analytics function..

Excellent communicator, bridging cultural differences and fostering unity across global geographies.

Collaborative style with ability to operate as part of a distributed, virtual leadership team.

Deep experience in building, scaling, and running offshore teams.

Strong delivery management discipline: planning, tracking, and ensuring quality outcomes.

Skilled in financial management (budgets, headcounts).

Track record of driving teams from "good to great" through transformation and continuous improvement.

Ability to leverage ecosystems and partnerships, maximising the value of co-located and adjacent teams.

Mindset of turning time-zone challenges into advantages, ensuring both coverage and continuity of service.

Proven senior leadership experience of managing a large team and managing and developing other leaders: Ability to inspire, motivate and guide teams towards high performance within a geographically distributed setting.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

26/09/2025 , 11.59pm, (Melbourne Australia)