Head of Shared Services

Job Title:
Head – Shared Services

Experience:
12 to 15 years

Qualification:
Chartered Accountant (CA) / MBA

About STYLI

STYLI is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI bring over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.

Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.

About the Role

We are seeking a dynamic and experienced leader to head our
Shared Services
function. This role is pivotal in driving operational efficiency, standardization, governance, and service excellence across finance and non-finance functions such as content, buying operations, and others. The ideal candidate has a strong process orientation, cross-functional leadership experience, and a proven ability to scale and transform service delivery models in a fast-paced business environment.

Key Responsibilities

1. Shared Services Leadership (Finance + Non-Finance)

• Set up and lead the shared services organization covering Finance (AP, AR, GL, Payroll, etc.) and other operational functions (Content, Buying Ops, Supply Planning, etc.).
• Define and implement a service delivery model with clear SLAs, KPIs, and performance benchmarks.
• Drive end-to-end process ownership, continuous improvement, and stakeholder satisfaction across all service lines.

2. Finance Operations Oversight

• Oversee core finance operations including payables, receivables, accounting, reconciliations, and reporting.
• Ensure compliance with internal controls, accounting standards, and regulatory frameworks.
• Partner with controllership and FP&A to align on process efficiency, system integration, and reporting excellence.

3. Expansion to Other Shared Services

• Operationalize and scale shared services support for functions like product content, buying operations, cataloging, and supply planning.
• Collaborate with functional heads to identify processes suitable for centralization and standardization.
• Build scalable teams and tools to ensure high-quality delivery across multiple geographies and categories.

4. Governance & Excellence (Center of Excellence)

• Establish a
  Governance & Excellence Office
  to drive standardization, policy alignment, internal controls, and cross-functional governance.
• Monitor adherence to SOPs, track service quality metrics, and lead regular governance reviews with functional and business stakeholders.
• Develop training programs, knowledge management platforms, and cross-functional playbooks to build organizational capability.

5. Technology & Transformation

• Lead digital transformation and automation across shared service processes using RPA, AI/ML, and self-serve platforms.
• Partner with Tech, Products, and Analytics teams to implement tools that enhance visibility, control, and user experience.
• Drive ERP enhancements, workflow tools, and ticketing systems to improve service efficiency.

6. Team Leadership & Change Management

• Build and lead a high-performing shared service team across functions.
• Foster a culture of service excellence, continuous improvement, and stakeholder partnership.
• Champion change management and stakeholder alignment during transitions and process shifts.