Head of Quality Assurance

Company Description

MRM Procom has over 20 years of experience designing and manufacturing intelligent devices for protection, control, and measurement of electrical systems in Power Generation & Distribution. Our products—ranging from electricity meters to diesel generator controllers and protection relays—are trusted by leading companies including Jio, Airtel, Havells, Eicher, Mahindra & Mahindra, NDPL, BSES, and Delta. With more than 1 million devices active in the field, we are committed to building high-reliability products with world-class quality standards. 

Role Description

We are seeking an experienced
Quality Head
to lead our Quality Assurance & Quality Control (QA/QC) function at our electronics manufacturing plant. This senior leadership role requires a blend of
strategic oversight, process ownership, and deep technical expertise in electronics manufacturing processes
.

You will be responsible for driving
zero-failure quality standards
, ensuring end-to-end process compliance, and establishing strong systems for
field data collection, root cause analysis, and corrective/preventive actions
. The role involves leading a team of quality engineers while working closely with production, R&D, and customer support teams.

Key Responsibilities

• Leadership & Oversight
• Lead, mentor, and supervise a team of quality engineers.
• Establish a culture of accountability and continuous improvement across the plant.
• Quality Systems & Standards
• Own the overall quality strategy, ensuring compliance with
  ISO, IEC, and industry standards
  .
• Drive process standardization, audits, and certifications.
• Define, track, and improve
  process capability indices
  and quality KPIs.
• Product Reliability & Field Data Analysis
• Collect and analyze product failure data from the field, identifying recurring issues.
• Lead
  root cause analysis (RCA)
  and implement corrective & preventive actions (CAPA).
• Ensure systematic closure of field complaints with minimal recurrence.
• Manufacturing Process Quality
• Oversee incoming material inspection, in-process checks, and final product validation.
• Implement
  quality control plans
  for SMT, PCB assembly, and end-product testing.
• Deploy tools such as
  FMEA, Six Sigma, and 8D Problem Solving
  .
• Cross-Functional Collaboration
• Work with R&D to incorporate manufacturability and reliability into new product designs.
• Partner with Production to improve yield, reduce rework, and minimize customer returns.
• Engage with suppliers to ensure quality of components and sub-assemblies.

Required Skills & Experience

• 10+ years in
  quality management for electronics manufacturing
  , with at least 5 years in a leadership role.
• Strong technical knowledge of
  PCB assembly, SMT, soldering processes, electronic testing & validation
  .
• Experience in
  root cause analysis, failure data analysis, and field complaint management
  .
• Familiarity with
  ISO 9001, ISO 14001, IEC standards
  relevant to electronics manufacturing.
• Proficiency in quality methodologies (Six Sigma, Lean, Kaizen, 5S).
• Hands-on experience with quality tools such as
  FMEA, 8D, CAPA
  .
• B.Tech/M.Tech in Electronics/Electrical Engineering or equivalent.
• Should have experience creating SOP for processes in SMT line and implementing MES system

Nice-to-Have (Bonus Skills)

• Already heading Quality department in an Electronics Manufacturing company near Faridabad
• Exposure to
  automotive/energy/industrial electronics
  manufacturing quality systems.
• Certification in
  Six Sigma Black Belt / Lead Auditor (ISO 9001)
  .
• Experience with
  automation in quality testing
  and data-driven analytics.