Zonal Head-regional operations

5 days ago

Mumbai, Maharashtra, India Big Tree Resource Management Pvt. Ltd. Full time

The Zonal Head will be responsible for overseeing and driving Training, Retention, and Post-Sales

functions across the Maharashtra region. This role demands a leader who can think strategically,

manage teams effectively, and build strong relationships with partner schools while ensuring

seamless execution at the ground level.

You will serve as the bridge between the central operations, business, and field teams, ensuring that

our mission of improving learning outcomes in every classroom is consistently achieved.

Key Responsibilities

  1. Leadership & Team Management

Lead, coach, and motivate a diverse regional team handling training, school retention, and post-sales

engagement.

Foster a culture of accountability, ownership, and performance excellence across the zone.

Ensure smooth coordination between field teams, central operations, and cross-functional

departments.

  1. Partner School Relationship Management

Strengthen long-term relationships with partner schools and stakeholders.

Conduct regular reviews and school visits to ensure smooth implementation and satisfaction.

Identify partner needs and proactively address challenges to enhance retention and renewals.

  1. Operational Excellence

Drive adherence to standard operating procedures (SOPs) for all training and post-sales activities.

Monitor key metrics (renewal rates, training quality, school satisfaction scores, etc.) and implement

corrective actions as needed.

Ensure timely delivery of materials, training sessions, and support services to partner schools.

  1. Strategy & Execution

Develop and execute the zonal strategy in alignment with organizational goals.

Analyze zone-level performance trends and design region-specific interventions.

Collaborate with cross-functional teams (Sales, Training, Product, Marketing) for smooth operations

and growth initiatives.

  1. Reporting & Insights

Present periodic performance reports, highlighting achievements, risks, and improvement

opportunities.

Track competitor activities and market insights to refine regional strategies.

Requirements

Experience: Minimum 10–14 years of experience, preferably in the Education, EdTech, or

Franchise Operations domain.

Leadership: Proven ability to lead cross-functional teams and manage multiple stakeholders.

Execution: Strong operational, analytical, and strategic execution skills.

Communication: Excellent communication, presentation, and relationship management abilities.

Mobility: Willingness to travel extensively across the Maharashtra region.

Why Join us ?

Be part of a purpose-driven organization transforming early education in India.

Work with a passionate, mission-oriented team that believes in making learning joyful and

meaningful.

Enjoy a culture that values innovation, collaboration, and continuous learning.

Job Type: Full-time

Pay: ₹19, ₹125,000.00 per month

Work Location: In person

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