Delivery Management

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta's services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:
Ensure client deliveries are met with high quality, on time, and within scope andAct as a strategic liaison and escalation point for internal and externalContinuously improving delivery processes, tool adoption, and communicationDrive successful execution of projects, campaigns, and platform-related initiatives across the accountEssential Responsibilities 
Client Delivery Leadership
Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met orManage service-based communications, align with Client Successon program status while owning delivery-specificTake ownership of client-facing updates, project calls, and postmortems for major initiatives or·       Project s Program Management
Coordinate intake, scoping, and LOE documentation for all delivery-relatedLead delivery of SOWs, change requests, onboarding, campaign migrations, and platformTrack delivery milestones, risks, burn rates, blockers, and communicate project healthExecute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resourceTechnical Issue Resolution Oversight
Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).Act as the first point of contact for issue investigation across the Zeta MarketingCollaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration· Resource Margin Management
Monitor resource allocation across concurrent projects andTrack and report delivery effort budget/retainer usage to optimize client profitability.Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.·       Delivery Standards Continuous Improvement
Promote adherence to Zeta-defined delivery SOPs, documentation standards, and bestContribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycleLead knowledge-sharing initiatives across the Enterprise OperationsFacilitate the execution of all internal teams to effectively deliver Zeta's contracted services to assigned clients.Required Skills s Experience:

 Service Delivery Management

3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaSProven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybridStrong track record managing cross-functional teams, project planning, and riskExperience leading multi-phase marketing or data projects with externalTechnical Platform Knowledge
Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaignProficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modernFamiliarity with Webhook/API integrations for real-time or trigger-based marketing useKnowledge on basic SQL skillsUnderstanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariateExperience using Dynamic Content and Personalization blocks to improve customer engagement and messageExposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusionKnowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and emailComfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize emailAwareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).Tool Proficiency
Project Management: JIRA, Smartsheet, Confluence orCollaboration: SharePoint, Microsoft Teams, Slack,Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus).Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).Soft Skills Communication
Excellent verbal and written communication; able to simplify complex topics for non-technicalAbility to work in a client timeStrong client management and stakeholder coordinationDetail-oriented, self-motivated, and proactive problem-solver.Comfortable working under tight deadlines and across timeAdaptable and growth-oriented; thrives in dynamic and fast-pacedCompany Summary:

Zeta Globalisa NYSElisted data-poweredmarketing technologycompany with aheritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry's 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers 'end to end' marketing programs for some of the world's leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans' status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

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