Associate, Specialist, Contact Centre, Consumer Banking, Technology And Operations
3 days ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key Responsibilities* Serve as the primary point of contact for dissatisfied customers, demonstrating empathy and a commitment to resolving concerns on the first contact.* Conduct thorough investigations into complaints that cannot be resolved immediately, gathering information from relevant bank units and employees to ensure a comprehensive understanding of the issue.* Manage the complaint process from the initial contact to the final resolution, ensuring a seamless and efficient experience for the customer.* Identify trends and patterns in customer complaints, and work collaboratively with the team to implement process improvements and enhance the overall customer experience.* Maintain detailed records of all customer interactions and complaint resolutions, ensuring compliance with internal policies and regulatory requirements.* Provide regular updates and reporting to management on the status of customer complaints and the effectiveness of the complaint resolution process.Requirements* Minimum 5 years of experience in a customer service or complaint handling role, preferably within the banking or financial services industry.* Strong communication and interpersonal skills, with the ability to effectively engage with customers, colleagues, and stakeholders at all levels.* Excellent problem-solving and analytical skills, with the ability to quickly identify the root cause of issues and develop effective solutions.* Demonstrated ability to work independently and as part of a team, with a focus on delivering high-quality customer service.* Proficient in the use of relevant software and systems, with the ability to maintain accurate records and generate reports as required.* Thorough understanding of the banking industry, regulatory requirements, and best practices in customer complaint management.
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearResponsibilities* Serve as the primary point of contact for customers who have inquiries, concerns, or complaints related to their banking experiences* Actively listen to customer issues, demonstrate empathy, and work diligently to understand the root cause of the problem* Investigate and research customer cases thoroughly, leveraging internal systems and...
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Director - Consumer & Bank
1 week ago
Chennai, Tamil Nadu, India 550c358c-59b8-4439-b3e0-d58afaf4481a Full time ₹ 12,00,000 - ₹ 36,00,000 per yearShort Description:Director Consumer & BankDescription:You'll be joining a team within an organization undergoing significant business transformation, especially in the digital space and our approach to financial services. This means you'll have the opportunity to shape the future of automotive financing and our relationship with customers through technology,...
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Banking Operations Specialist
4 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Talent Acquisition Specialist
4 days ago
Chennai, Tamil Nadu, India Banking and NBFC job Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Talent Acquisition Specialist, located in Chennai. The Talent Acquisition Specialist will be responsible for managing the full-life cycle recruiting process, including sourcing, screening, interviewing, and hiring candidates. They will also develop and...
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 10,00,000 - ₹ 3,00,00,000 per yearBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI),...
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Chennai, Tamil Nadu, India Zeta Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...
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Banking Alliance Associate
6 days ago
Chennai, Tamil Nadu, India PRIMASOFT TECHNOLOGIES LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionRole DescriptionThis is a full-time on-site role located in Chennai for a Banking Alliance Associate. The Banking Alliance Associate will be responsible for managing and nurturing relationships with banking partners, providing financial services and support, and offering excellent customer service. Daily tasks will include analyzing...
