Associate / Senior Associate - Banking Operations

3 days ago

Chennai, Tamil Nadu, India Zeta Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , Linkedin, Twitter

About the Role

Zeta is looking for a detail-oriented and motivated Credit Card Operations Associate to support day-to-day functions within our credit card operations team. This role includes responsibilities in transaction processing, customer account management, and reconciliation of network settlements. 

Responsibilities
  • Key Responsibilities
1. Transaction Processing
  • Monitor and process daily credit card transactions (authorizations, postings, reversals, etc.).
  • Ensure all transactions are posted correctly to customer accounts and investigate any discrepancies.
  • Track declined, failed, or duplicate transactions and support issue resolution in coordination with relevant teams.

2. Network Settlement & Reconciliation
  • Support daily reconciliation of credit card network settlement files (Visa,MasterCard,RuPay, etc.).
  • Match acquiring and issuing transactions against settlement reports from networks and processors.
  • Identify and escalate mismatches, delays, or anomalies in settlements to senior staff or finance teams.
  • Assist in preparing reconciliation reports for internal audit and regulatory compliance.

3. Application & Account Support
  • Enter and validate credit card applications in the internal system.
  • Update customer information and perform basic KYC/document verification as needed.

4. Dispute & Fraud Support
  • Log and track customer transaction disputes and chargebacks.
  • Assist with documentation gathering and follow-up in coordination with fraud and chargeback teams.

5. General Operational Support
  • Maintain accurate and up-to-date records of all processed transactions and reconciliations.
  • Support the preparation of daily, weekly, and monthly operational reports.
  • Adhere to internal control procedures and regulatory standards in all operational tasks.

Skills
  • Basic knowledge of card networks (Visa, MasterCard, etc.) and payment systems preferred.
  • Good MS Excel skills (v-lookups, pivot tables, etc.).
  • Strong attention to detail, analytical thinking, and problem-solving skills
Education & Qualifications
  • Bachelor's degree in commerce, Finance, Business Administration, or a related field.
  • 2-4 years of experience in credit card or banking operations, especially in transaction processing or reconciliation.
  • Internship or work experience in a bank, card processing company, or BPO in the credit card domain.
  • Familiarity with core banking systems, card management systems, or reconciliation tools.
  • Willingness to work in shifts, especially during peak settlement times.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

  • Banking Operations Senior Associate

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Banking Operations Senior Associate § Analyze and execute the Business Banking Loan process by understanding Standard operating Procedures § Interpret the request received related to Business Banking loan processing and capture the information into appropriate application § Adhere to all appropriate and agreed standardized processes and procedures ...

  • Banking Operations Associate

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Banking Operations AssociateAnalyze and execute the Business Banking Loan process by understanding Standard operating Procedures Interpret the request received related to Business Banking loan processing and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes and procedures Provide...

  • Senior Associate

    2 weeks ago

    Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position PurposeThe Senior Associate will independently vet and book bank guarantees, ensuring compliance and accuracy. This role requires a deeper understanding of trade finance products and the ability to handle complex cases.ResponsibilitiesDirect Responsibilities Independently review and analyze bank guarantees & SBLC related documentation.Accurate...

  • Collateral Operations Associate

    1 week ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Collateral Operations Associate Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal role Working within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate manner ...

  • Collateral Operations Associate

    5 days ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal roleWorking within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate mannerYou'll be well placed to build networks...

  • Collateral Operations Associate

    2 days ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal roleWorking within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate mannerYou'll be well placed to build networks...

  • Operations Associate

    7 days ago

    Chennai, Tamil Nadu, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chennai Walk in - Associate / Sr. Associate - Operations Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...

  • Healthcare and Insurance Operations Senior Associate

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    HC & INSURANCE OPERATIONS SENIOR ASSOCIATE PROVIDER DATA MANAGEMENT - GRADE 5 HC & INSURANCE OPERATIONS SENIOR ASSOCIATE Position Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By...

  • Senior operation associate

    2 weeks ago

    Chennai, Tamil Nadu, India Desicrew Solutions Private Limited Full time ₹ 1,82,000 - ₹ 3,60,000 per year

    FULL JOB DESCRIPTIONSenior Operations Associate includes responsibilities like leading projects, optimizing processes, analyzing data to provide insights, collaborating with cross-functional teams, and providing mentorship to junior staff. This role typically requires strong analytical and communication skills, a passion for efficiency, and the ability to...

  • Healthcare and Insurance Operations Senior Associate

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    HC & Insurance Operations Senior Assoc. PROVIDER DATA MANAGEMENT - GRADE 5 HC & INSURANCE OPERATIONS SENIOR ASSOCIATE Position Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring...