Receptionist

2 weeks ago

Madurai, Tamil Nadu, India SAHAYA ANNAI HOSPITAL Full time ₹ 8,000 - ₹ 1,00,000 per year

Receptionist greets patients and visitors, manages appointments, and handles administrative tasks to ensure a smooth and organized patient experience. They are often the first point of contact for patients and play a crucial role in the overall patient journey. Here's a more detailed look at what a Hospital Receptionist does:Key Responsibilities:

  • Greeting patients and visitors: Providing a welcoming and professional first impression.
  • Scheduling appointments: Managing patient appointments, reminders, and cancellations.
  • Managing patient records: Updating patient information, verifying insurance, and maintaining accurate records.
  • Answering phone calls: Responding to inquiries, transferring calls, and handling messages.
  • Checking in patients: Verifying patient details, collecting payments, and directing patients to appropriate areas.
  • Assisting with administrative tasks: Filing, data entry, and other clerical duties.
  • Maintaining a clean and organized reception area: Ensuring a welcoming and functional environment for patients and staff.
  • Handling patient inquiries and concerns: Addressing questions and concerns in a compassionate and efficient manner.
  • Coordinating with healthcare providers: Communicating with medical staff to ensure smooth patient flow and care coordination.
  • Verifying insurance information: Confirming patient insurance coverage and verifying benefits.
  • Collecting co-pays and handling billing questions: Assisting patients with payment arrangements and answering billing inquiries.
  • Maintaining the confidentiality of patient information: Adhering to strict privacy regulations.
  • Participating in training to understand hospital policies and procedures: Keeping up-to-date on best practices and regulations.

Skills and Qualities:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in computer skills and medical software
  • Knowledge of healthcare terminology and procedures
  • Compassionate and patient-oriented attitude
  • Ability to handle stressful situations calmly and efficiently
  • Attention to detail and accuracy
  • Strong customer service skills
  • Ability to work independently and as part of a team

Job Type: Full-time

Pay: ₹8, ₹10,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: Remote

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