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Sales Manager

2 weeks ago

Goldwins Coimbatore Tamil Nadu, India Merlis Hotels Coimbatore Full time ₹ 60,000 - ₹ 80,000 per year

Key Responsibilities:1. Business Development & Client Acquisition

  • Proactively identify and secure new business opportunities across various market segments (Corporate, MICE, Travel Agencies, OTA, etc.).
  • Conduct effective sales calls, client visits, presentations, and site inspections to showcase hotel offerings and services.
  • Develop strategic action plans to attract high-yield accounts and increase room night production and banquet revenue.
  • Establish and nurture relationships with key decision-makers, industry influencers, corporate travel planners, and event organizers.

2. Account Management

  • Manage a portfolio of existing key accounts by maintaining regular contact, ensuring satisfaction, and identifying opportunities for upselling and cross-selling.
  • Monitor account production and take corrective actions to meet or exceed targets.
  • Handle RFPs, corporate rate negotiations, and contracting in alignment with revenue and pricing strategies.
  • Represent the hotel at trade shows, sales missions, exhibitions, and networking events to enhance visibility and brand awareness.

3. Sales Strategy & Target Achievement

  • Work closely with the Director of Sales and Revenue Management to develop and execute segment-specific sales strategies aligned with the hotel's overall goals.
  • Achieve monthly, quarterly, and annual sales targets for room revenue, banquet revenue, and other revenue streams.
  • Analyze competitor activity, market trends, and demand forecasts to identify opportunities and gaps.
  • Contribute insights to the budgeting and forecasting process, based on market intelligence and pipeline performance.

4. Reporting & Administration

  • Maintain accurate and up-to-date records of all sales activities, account contacts, proposals, and contracts in the hotel's CRM or sales system.
  • Prepare weekly, monthly, and quarterly sales reports, revenue projections, and performance dashboards.
  • Coordinate with other departments (Front Office, Events, Reservations, F&B) to ensure seamless delivery of services for clients and groups.
  • Ensure compliance with hotel policies, sales procedures, and data privacy regulations.

5. Collaboration & Teamwork

  • Collaborate with the marketing team to create targeted promotions, packages, and campaigns.
  • Participate in regular sales meetings and strategy sessions to discuss targets, client feedback, and new business ideas.
  • Provide mentorship and guidance to junior sales team members when required.
  • Coordinate with operations teams to deliver outstanding service and guest satisfaction for contracted events or group bookings.

Qualifications & Experience:

  • Education: Bachelor's degree or diploma in Hospitality Management, Business Administration, Sales & Marketing, or a related field.
  • Experience: Minimum 4–6 years of experience in hotel sales, with proven success in managing corporate or MICE accounts; experience in a luxury or upscale hotel environment is preferred.
  • Knowledge of sales processes, account management, and market segmentation is essential.

Skills & Competencies:

  • Strong sales and negotiation skills with a goal-driven mindset.
  • Excellent interpersonal, communication, and presentation abilities.
  • Customer-centric approach with a commitment to delivering excellence.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Analytical skills for interpreting data, identifying trends, and making data-driven decisions.
  • Proficiency in hotel sales tools and software (e.g., Delphi, Opera, Salesforce, CI/TY, MS Office).
  • Willingness to travel locally or internationally for client meetings, trade shows, and events.

Job Types: Full-time, Permanent

Pay: ₹60, ₹80,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person