Servicenow ITOM Experts

1 week ago

Hyderabad Mumbai Pune, India H&B Hr Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We have immediate openings for Servicenow ITOM Developers with our client @ Mumbai location. Positions are on C2H mode. Looking for immediate joiners who can join us with in 15 days.

Job Description:

ServiceNow Implementation Specialist - ITOM (5-8 Years of Experience)

Job Summary:

In this role, you will serve as a ServiceNow Implementation Specialist focused on IT Operations Management (ITOM), specializing in discovery, orchestration, and event management to enable proactive IT operations. With 5-8 years of experience, you will architect and deploy ITOM solutions that integrate monitoring tools, automate workflows, and maintain a robust CMDB, helping organizations achieve operational efficiency and reduced mean time to resolution (MTTR).

Key Responsibilities:

  • Lead the design and implementation of ITOM modules, including Discovery, Event Management, Orchestration, and Service Mapping.
  • Configure and integrate ServiceNow with external monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for alert ingestion and proactive incident management.
  • Develop workflows, scripts, and custom integrations to automate routine tasks and enhance platform efficiency.
  • Perform CMDB population, normalization, and health checks to ensure data accuracy and trust.
  • Troubleshoot complex ITOM issues, conduct POCs, and provide post-implementation support.
  • Collaborate with cross-functional teams to align ITOM solutions with business missions and DevOps/SRE practices.

Required Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or equivalent.
  • 5-8 years of ServiceNow experience, including 4+ years in ITOM implementations.
  • Hands-on experience with CMDB fundamentals and IT operations processes.
  • Familiarity with monitoring/observability tools and integrations.

Preferred Skills and Certifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM).
  • CIS-ITSM or related certifications.
  • Expertise in JavaScript, AJAX, REST/SOAP APIs, and workflow automation.
  • Agile experience and strong technical leadership skills.

Kindly share me your updated profile with below mentioned details.

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Thanks & Regards,

Shubha

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