Functional Associate

Job Description

Functional Associate

Join us as a Functional Associate in our Customer Service team in Goa. You will handle customer queries on the products, analyze and resolve functional issues, provide configuration support, and ensure a high-quality customer experience. You will act as a bridge between customers, product, and technical teams.

What You'll Achieve:

We are looking for a Functional Associate who will play a vital role in ensuring customer success, fostering strong relationships, and driving growth for both the company and its customers.

You will:

• Being the main point of contact between the company and a number of named accounts.
• Managing the Ginesys ERP-OMS clients
• Ensuring smooth operations and client satisfaction.
• Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Handle and resolve client issues and escalations promptly.
• Provide insights to customers to ensure that they get the most out of the platform, with the aim of helping grow our customer base.

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• A graduate preferred.
• 2-3 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Clear, professional, and informative communication style.
• Strong customer service skills.
• Proficient in English and Hindi.
• Basic knowledge of Excel is preferred.
• Ability to ensure customer concerns are addressed and effectively communicate issues and initial troubleshooting to the next support level.
• Proactive and collaborative team player.

Desirable Requirements:

• Understanding of the E-Commerce Domain & Business needs.
• General working knowledge of retail/ ERP systems.
• Self-motivated and a good Team player.
• Problem-solving ability.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer a competitive salary and other fantastic perks and benefits, such as:

• Ginesys Academy for holistic training and development
• Comprehensive health insurance coverage
• Excellent rewards and recognition policy
• Transparent compensation policy with no unnecessary deduction in CTC
• Annual company off-site and a variety of events, celebrations throughout the year
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events.
• Quarterly Coffee with CEO

and more

Here's our story; now tell us yours:

"Ginesys One" is India's best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech software for online retail, offline retail, and distribution. It is the largest Indian company in the retail tech industry, catering to both online and offline needs Brands, including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a PAN India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa, and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC-compliant company, having

won myriad awards for our innovation and support. For further information, please visit our website