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Reservations Associate

2 weeks ago

Goa, India IHCL Full time

Job Responsibilities

Assists the Reservations Manager in administering reservations functions and supervising staff on a daily basis. Position works with reservation manager and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department. To co-ordinate with the other departments which would lead to service of the highest quality for the guest.

Job Requirements
- Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity.
- Opera System
- Intermediate to Advanced Microsoft Office skills
- Achieves personal and team related revenue goals.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides service to our customers in order to grow share of the account on behalf of the company.Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
- Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
- Assist the reservations manager to ensure all sellable contracted rates are loaded in the system for ease of reservations.
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.