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Senior Yardi Support Specialist
2 weeks ago
The Yardi Support Specialist will provide expert-level support and consultation on the Yardi software suite, focusing on commercial, international, and investment management solutions within Yardi Voyager ERP (Core GL, Lease Administration, AR, AP, Bank Book, Fixed Assets, etc.) and the Elevate suite. The role involves troubleshooting and resolving user-reported issues, identifying root causes, recommending process improvements, and proactively engaging with users to enhance their Yardi experience. The specialist will also support upgrades, data migrations, and integrations, while staying current on Yardi best practices.
Key Responsibilities
- Deliver Level 1 & Level 2 support to troubleshoot, analyze, and resolve issues reported by Yardi end users within agreed SLAs.
- Collaborate with stakeholders to gather details, reproduce issues, and ensure effective resolution.
- Provide technical and functional training to end users on Yardi software features and capabilities.
- Proactively identify recurring issues, process inefficiencies, and system gaps; document findings with clear problem statements and solution proposals.
- Review customers overall system architecture to identify opportunities for additional Yardi modules and functionality.
- Assist with version upgrade activities and coordinate QA, track issues, and liaise with Yardi for resolution as needed.
- Support data migration, transformation, and integration initiatives.
- Maintain up-to-date knowledge of Yardi software updates, features, and industry best practices.
Basic Qualifications:
- 6-10 years of hands-on Yardi Voyager support experience including the modules - commercial, international, investment management, and Elevate suite.
- Strong understanding of property accounting concepts from a system support perspective.
- Excellent troubleshooting, analytical, and problem-solving skills.
- SQL querying skills and familiarity with Yardi schema.
- Experience managing user permissions, security roles, or property setups within Yardi.
- Ability to collaborate effectively with finance, IT, and operational teams during implementation or support activities.
- Experience using ticketing systems (ServiceNow, JIRA, etc.) and contributing to knowledge bases or KB articles.
- Exposure to Elevate suite of products.
- Strong written and verbal communication skills with ability to interact with both technical and business users.
- Experience working in cross-functional, collaborative environments.
Nice to Have:
- Experience developing Yardi YSR reports.
- Prior experience supporting upgrades, data migrations, or integrations.
- Hands-on experience with ETL/data uploads and maintaining data integrity.
- Experience in upgrade testing and managing change control processes.
- Background in compliance or accounting regulations related to real estate or funds (if relevant to your environment).
- Onsite experience supporting clients outside India (e.g., US, Australia, Middle East, Europe).
Location and time:
- Flexible work arrangements
- Australian shift 9am-5pm AEST, 4.30am/5.30am to 12.30pm/1.30pm IST
