Field Service Management Consultant

Field Service Management Senior Consultant

Looking for a world of opportunities and a fulfilling career?

Deloitte Digital is a creative digital consultancy. We combine digital and creative capabilities with deep industry knowledge and experience and help clients to bring a new business vision to life.

Work you'll do

As a Field Service Management (FSM) Consultant with 5 years of experience, you will play a key role in designing, implementing, and optimizing FSM solutions for clients. You will work closely with business stakeholders, technical teams, and end-users to ensure seamless service operations, improved customer satisfaction, and efficient field service processes.

Field Service Management Senior Consultant (6+ Years Experience)

Key Responsibilities

• Solution Design & Implementation
• Analyze client business requirements and translate them into effective FSM solutions.
• Configure and customize FSM modules (such as workforce management, scheduling, mobile field operations).
• Integrate FSM tools with other enterprise systems and third-party applications.
• Lead or support end-to-end implementation projects, including requirements gathering, testing, deployment, and post-go-live support.
• Process Optimization
• Identify opportunities to streamline field service processes using FSM best practices.
• Recommend enhancements to improve service efficiency, technician productivity, and customer experience.
• Stakeholder Management
• Collaborate with business users, IT teams, and external partners to gather requirements and deliver solutions.
• Provide training, documentation, and support to end-users and client teams.
• Technical Expertise
• Troubleshoot and resolve issues within FSM platforms and related integrations.
• Stay current with FSM product updates, new features, and industry trends.
• Project Leadership
• Mentor junior consultants and contribute to knowledge sharing within the team.
• Support project management activities, including status reporting and risk management.

Required Skills & Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• Minimum 6 years of hands-on experience with Field Service Management platforms or similar enterprise solutions.
• Strong understanding of field service processes (dispatch, scheduling, work order management, mobile enablement).
• Experience with FSM configuration, customization, and integration.
• Familiarity with related enterprise systems (such as ERP, CRM, or service cloud solutions) is a plus.
• Proficiency in troubleshooting, problem-solving, and root cause analysis.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a cross-functional team.
• FSM certification is preferred but not mandatory.

Why This Role Matters

With FSM playing a critical role in digital service transformation, this position offers the opportunity to drive operational excellence and customer satisfaction for leading organizations. Your expertise will help clients unlock the full potential of their field service operations, leveraging the latest FSM technologies.

Example Projects You Might Work On

• Implementing mobile field service solutions for a utilities company.
• Integrating FSM tools with IoT-enabled devices for predictive maintenance.
• Optimizing scheduling and dispatch for a large-scale service provider.
• Migrating legacy field service systems to a modern FSM platform.

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 309029