Senior Field Service Manager

24 hours ago

Bengaluru, Karnataka, India Qcentro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Field Service Manager

Department: Operations

Reports to: VP – Operations (India)

Role Overview

The Senior Field Service Manager will oversee the entire field service department, including strategic direction, business development, client relationship handling, and comprehensive team leadership across multiple regions.

Key Responsibilities

Strategic Leadership & Planning

  • Develop and implement overall field service strategy in alignment with business objectives.
  • Define KPIs, track team performance, and implement corrective actions.
  • Identify opportunities for service innovation, process optimization, and technology adoption.

Client Communication & Relationship Management

  • Serve as the escalation point for critical client service issues, ensuring timely resolution.
  • Build and maintain strong relationships with key clients.
  • Communicate service updates, potential issues, and solutions proactively.
  • Conduct client meetings and gather feedback to enhance service delivery.

Field Service Operations Management

  • Develop workflows for service delivery, installation, maintenance, and repairs.
  • Ensure adherence to SLAs and quality standards.
  • Manage utilization of field service tools, equipment, and technologies.
  • Ensure compliance with safety regulations and company policies.

Team Leadership & Development

  • Lead a team of Field Service Engineers, setting clear expectations and conducting reviews.
  • Provide coaching, feedback, and identify training needs.
  • Drive a culture of accountability and performance.

Financial & Performance Management

  • Manage the field service budget effectively.
  • Track and analyze service costs to identify improvements.
  • Prepare reports on KPIs, client satisfaction, and operational efficiency.
  • Support financial forecasts related to service operations.

Other Responsibilities

  • Collaborate with Sales, Delivery, Finance, and HR for seamless service delivery.
  • Participate in cross-functional initiatives to improve customer experience.
  • Stay updated on industry best practices, technologies, and regulations.
  • Handle any additional responsibilities assigned by management.

Qualifications

  • Bachelor's degree in Engineering (Electrical, Mechanical, Electronics, or related). Master's degree is a plus.
  • Location: Bangalore
  • Travel: 70–90% (including short notice travel).
  • 8+ years of experience in field service operations with at least 3 years in a leadership role.
  • Proven track record of implementing successful field service strategies.
  • Strong communication, interpersonal, and leadership skills.
  • Technical aptitude and understanding of relevant technologies.
  • Strong problem-solving and decision-making ability.
  • Proficiency with CRM and field service management software.
  • Knowledge of Indian regulations and business practices.
  • Willingness to travel extensively.

Competencies

  • Client service & relationship building
  • Analytical and problem-solving ability
  • Customer and people management
  • Efficiency and adaptability

Behavioral Competencies

  • Strong communication skills
  • Team management
  • Positive working attitude

Package is open for these role

Mail profile to

Job Types: Full-time, Permanent

  • Senior Field Service Manager

    1 week ago

    Bengaluru, Karnataka, India Averna Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionThe Averna experienceAverna delivers industry-leading test solutions and services for communications and electronics device makers worldwide, accelerating product development, quality and innovation:Be : Serve international customers and collaborate with colleagues in Canada, Europe, the U.S., Mexico and Asia.Drive : Participate in the...

  • Senior Salesforce Field Service Developer

    7 days ago

    Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Role : Senior Salesforce Field Service Developer. Locations : Pan india. Experience Range : 4 10 Years.Role Overview : We are seeking a Senior Salesforce Field Service Developer (FSL) to design, develop, and implement scalable Field Service solutions on the Salesforce platform. The ideal candidate will possess deep expertise in...

  • Senior Field Service Manager(electronics and manufacturing)

    1 week ago

    Bengaluru, Karnataka, India Qcentro Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Lead and expand field service operations in electronics/manufacturing (mobile preferred). Manage client relationships, oversee operations, and lead a team of engineers.Experince-8+ Travel Ready, Email- Required Candidate profileField Service, Team Leadership, Client Management, Escalation Handling, Manufacturing Ops, SLA Compliance, Budget & KPI Tracking,...

  • Assistant Manager – Field Service

    1 week ago

    Bengaluru, Karnataka, India Atomberg Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the RoleWe are looking for an Assistant Manager – Field Service to lead the post-sales service operations for our Bangalore region. In this role, you will work closely with our Authorized Service Providers (ASPs), channel partners, and customers to ensure fast complaint resolution, seamless service experience, and service readiness for new product...

  • Senior Executive, Field Service

    21 hours ago

    Bengaluru, Karnataka, India Whirlpool Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Requisition ID:68931About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand...

  • Field Sales Representative

    5 days ago

    Bengaluru, Karnataka, India Speed Web Service Full time ₹ 13,80,19,636 - ₹ 25,00,00,000 per year

    About the Company:At SpeedWeb Services LLP, innovation is our identity. Based in the vibrant tech capital of Bangalore, India, we are a forward-thinking IT company dedicated to crafting intricate and innovative solutions that empower businesses to excel. Our expertise covers a wide range of advanced technologies, including IT Software, Cloud Computing, R&D,...

  • Field Service Engineer

    18 hours ago

    Bengaluru, Karnataka, India Phoenix Robotix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Overview:DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top...

  • Field Service Engineer

    1 week ago

    Bengaluru, Karnataka, India Careerzgraph Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Welding & Cutting Tools Automation - Application :* Provide after-sales support* Ensure timely service management* Collaborate with customers on site visits* Perform field service engineeringImmediate - Joiner ( South KA - TN - AP - Kerala )Health insuranceAnnual bonusProvident fund

  • Senior Manager

    2 weeks ago

    Bengaluru, Karnataka, India Bion Advisors Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionBion Advisors is a dynamic team delivering premium financial services in a professional, quick, friendly, and cost-efficient manner. We specialize in CFO and finance co-founder services for early-stage technology ventures, supporting them from the funding stage to daily accounting, taxes, and strategic financial advice. Our clients include...

  • Senior Account Manager

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka LWYD Interactive Full time

    Role: Senior Account Manager – Client ServicingCompany: LWYD Interactive LLPLocation: BangaloreExperience: 3 yearsJob Summary:We are seeking an Senior Account Manager to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 3 years of experience in a client-facing role,...