Customer Service Associate

2 days ago


Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Service Expert
Location:
Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018

Industry:
Aviation / Hospitality / Travel / OTA / BPO

Work Type:
Full-Time | Rotational Shifts (24x7 Operations)

Make the Move from a Job to a Career
Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you're a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for

Job Responsibilities

  • Communicate effectively with customers via calls, emails, or chat
  • Provide clear, confident, and courteous responses in real-time
  • Handle complex situations with composure and efficiency
  • Use tools like MS Office (Word, Excel, Outlook) proficiently
  • GDS experience (Amadeus or Galileo) is an added advantage
  • Ensure seamless service across all touchpoints
  • Be flexible with rotational shifts and weekly offs as per process needs

Key Requirements

  • Excellent English communication skills (spoken and written) are mandatory
  • Minimum 6 months of experience in Customer Service / Reservations
  • Background in Aviation, Hospitality, Travel, OTA, or BPO preferred
  • Confident, energetic, and assertive communication style
  • Graduate in any stream / Hotel Management / Aviation Diploma holders

Why Join Us?

  • Work-Life Balance: 9 hours a day, 5 days a week
  • Pro-rata Pay for those opting to work extra hours/days
  • Competitive Salary with night shift allowance and performance-based incentives
  • Career Growth: Fast-track promotions to Team Leader/Supervisor
  • Eligible for TAM (Training for Assistant Manager) – our in-house management development program

Shift Timings (Rotational)

  • 08:00 AM – 05:00 PM
  • 11:00 AM – 08:00 PM
  • 02:00 PM – 11:00 PM
  • 04:30 PM – 01:30 AM
  • 11:00 PM – 08:00 AM (For Male Employees Only)

Transport

  • Air-conditioned cabs provided for pick-up and drop
  • Transport allowance available in lieu


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