Customer Service Associate
2 days ago
Job Title: Customer Service Expert
Location:
Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018
Industry:
Aviation / Hospitality / Travel / OTA / BPO
Work Type:
Full-Time | Rotational Shifts (24x7 Operations)
Make the Move from a Job to a Career
Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you're a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for
Job Responsibilities
- Communicate effectively with customers via calls, emails, or chat
- Provide clear, confident, and courteous responses in real-time
- Handle complex situations with composure and efficiency
- Use tools like MS Office (Word, Excel, Outlook) proficiently
- GDS experience (Amadeus or Galileo) is an added advantage
- Ensure seamless service across all touchpoints
- Be flexible with rotational shifts and weekly offs as per process needs
Key Requirements
- Excellent English communication skills (spoken and written) are mandatory
- Minimum 6 months of experience in Customer Service / Reservations
- Background in Aviation, Hospitality, Travel, OTA, or BPO preferred
- Confident, energetic, and assertive communication style
- Graduate in any stream / Hotel Management / Aviation Diploma holders
Why Join Us?
- Work-Life Balance: 9 hours a day, 5 days a week
- Pro-rata Pay for those opting to work extra hours/days
- Competitive Salary with night shift allowance and performance-based incentives
- Career Growth: Fast-track promotions to Team Leader/Supervisor
- Eligible for TAM (Training for Assistant Manager) – our in-house management development program
Shift Timings (Rotational)
- 08:00 AM – 05:00 PM
- 11:00 AM – 08:00 PM
- 02:00 PM – 11:00 PM
- 04:30 PM – 01:30 AM
- 11:00 PM – 08:00 AM (For Male Employees Only)
Transport
- Air-conditioned cabs provided for pick-up and drop
- Transport allowance available in lieu
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