Customer Service Associate

2 days ago

Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Service Expert
Location:
Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018

Industry:
Aviation / Hospitality / Travel / OTA / BPO

Work Type:
Full-Time | Rotational Shifts (24x7 Operations)

Make the Move from a Job to a Career
Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you're a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for

Job Responsibilities

  • Communicate effectively with customers via calls, emails, or chat
  • Provide clear, confident, and courteous responses in real-time
  • Handle complex situations with composure and efficiency
  • Use tools like MS Office (Word, Excel, Outlook) proficiently
  • GDS experience (Amadeus or Galileo) is an added advantage
  • Ensure seamless service across all touchpoints
  • Be flexible with rotational shifts and weekly offs as per process needs

Key Requirements

  • Excellent English communication skills (spoken and written) are mandatory
  • Minimum 6 months of experience in Customer Service / Reservations
  • Background in Aviation, Hospitality, Travel, OTA, or BPO preferred
  • Confident, energetic, and assertive communication style
  • Graduate in any stream / Hotel Management / Aviation Diploma holders

Why Join Us?

  • Work-Life Balance: 9 hours a day, 5 days a week
  • Pro-rata Pay for those opting to work extra hours/days
  • Competitive Salary with night shift allowance and performance-based incentives
  • Career Growth: Fast-track promotions to Team Leader/Supervisor
  • Eligible for TAM (Training for Assistant Manager) – our in-house management development program

Shift Timings (Rotational)

  • 08:00 AM – 05:00 PM
  • 11:00 AM – 08:00 PM
  • 02:00 PM – 11:00 PM
  • 04:30 PM – 01:30 AM
  • 11:00 PM – 08:00 AM (For Male Employees Only)

Transport

  • Air-conditioned cabs provided for pick-up and drop
  • Transport allowance available in lieu

  • Associate- Customer Service

    6 days ago

    Gurgaon, Haryana, India Alight Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description Our Values:Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives...

  • Customer Service Executive

    7 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Hire Lab Career Solutions Full time ₹ 3,12,000 - ₹ 3,48,000 per year

    Position: Customer Success AssociateMode: Work From OfficeQualification: Graduate (Any Stream)Experience: International Customer Support (Voice/Non-Voice)Salary Range: ₹26,000 – ₹29,000 CTC per monthCab Facility - YesImportant Note:Hire Lab Career Solutions does not charge any kind of fee from candidates. We do not request money at any stage of the...

  • Customer Support Executive

    2 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per year

    JOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...

  • Customer Success Manager

    8 hours ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • T2 - Associate Customer Service

    2 weeks ago

    Gurgaon, Haryana, India Alight Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...

  • T2 - Associate Customer Service

    6 hours ago

    Gurgaon, Haryana, India Alight Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description Associate Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well...

  • T2 - Associate Customer Service

    2 hours ago

    Gurgaon, Haryana, India Alight Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Associate Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well...

  • Customer Service Associate/Sr. Associate US Mortgage

    6 days ago

    Gurgaon, Haryana, India Entra Solutions Full time ₹ 80,000 - ₹ 1,50,000 per year

    Job Title: Customer Service Associate/Sr. Associate US Mortgage (Email & Chat Support)Job Summary:We are seeking a Back Office Customer Service Associate who will manage borrower inquiries via email and chat for our U.S. mortgage servicing processes. The role requires strong written communication skills, attention to detail, and a solid understanding of...

  • T2 - Associate Customer Service

    1 week ago

    Gurgaon, Haryana, India Alight Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Our story At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.Our Values:Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling...