Voice Process CSR

2 weeks ago

Bengaluru Mumbai Pune, India Eteam Full time US$ 40,000 - US$ 80,000 per year

International voice process CCE -CUSTOMER SUPPORT/CUSTOMER CARE/VOICE SUPPORT /BPO

MUMBAI/Bangalore /PUNE

Education pass out B.A, B.com ,BMS, BBA ,BFA ,BBI only can apply

Candidate should have excellent communication skills as its a Voice process

Night shift CABS available both sides

5 days working MNC FIRM

interview online 1 round

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self-service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Interview Rounds: Virtual

  • Version Round
  • CD Round
  • OPS Round
  • Shift: Night Shift
  • Qualification: Only Graduates - Excellent communication
  • BOTH SIDE CABS
  • 5 DAYS WORKING

Education pass out B.A, B.com ,BMS, BBA ,BFA ,BBI ---only can apply

BTECH /BSC /BCA do not apply

Candidate should have excellent communication skills as its a Voice process

average communication do not apply

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