Csr-voice Process

4 days ago

Bengaluru, India Solbuggy Connect Pvt Ltd Full time

**Company**: Solbuggy Connect Pvt Ltd

**Designation** - CSR [VOICE PROCESS]

**Joining Date**: Immediate or Max 30 days’ Notice period

**Qualification** - PG or UG in any discipline

**Salary**:As per Industry Standards

**Experience**: Freshers

**Location** -HSR Layout, Bangalore

**Roles and Responsibilities**:

- Manage the inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**About the company**:
We introduce ourselves as India's fastest growing platform exclusively for manufacturing sector, focused on MSMEs in India and connecting the industry to the expert (consultant) and thus bridging the skill &experience deficit. The resolute initiative was taken by our founder Director & CEO Mr. Arjun N in 2016 (in cc) with a vision to strengthen
the backbone of Indian manufacturing sector. We are proud to have 50k+ industries & 5k+ consultant registered with us today.

The market size is humongous, and we intend to connect to each nook & cranny of India to address the need of the most inaccessible manufacturing organizations to capture significant part of the potential market. Our head office is in Bangalore, and we intend to open three regional offices this year in Chennai, NCR, and Pune to cover the PAN India market.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- HSR Layout, Bengaluru - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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