hiring For International Chat Process

2 weeks ago

Pune, Maharashtra, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Role Overview:

We are seeking proactive and detail-oriented Collections Agents to manage enterprise telecom customer accounts via chat & voice-based interactions. The ideal candidate will be responsible for maintaining healthy receivables, ensuring timely payments, and reducing DSO by following up with clients across various revenue buckets. You will work closely with the finance and billing teams to address disputes, clarify invoices, and ensure accurate customer communication in line with agreed billing cycles and terms. This will be a target-oriented process, wherein all FTEs & TLs will be allocated a certain USD target to recover.

Roles & Responsibilities


• Telecom domain knowledge Understanding of provisioning, activation, site verification, SIM/PROV workflows, and basic network setup.

• Order management systems proficiency Familiarity with tools like Landscape (LS), SDNET, provisioning portals.

• Project tracking & reporting – Ability to use MS Excel, project trackers, and update weekly customer status reports.

• Presentation skills – Expertise in PowerPoint (Kick-off deck creation).

• Calendar & scheduling tools – Handling multiple shared calendars (SDNET, Activations Calendar).

• Documentation accuracy – Maintaining clean, well-organized project records.

• Basic troubleshooting coordination – Knowing when to escalate to technical teams.o Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.

Soft Skills

• Attention to detail – Accuracy in dates, order phases, and reporting.

• Time management – Managing multiple orders, follow-ups, and deadlines.

• Communication skills – Clear written and verbal updates for internal and external stakeholders.

• Stakeholder management – Coordinating between customers, technicians, and internal teams.

• Follow-up discipline – Proactive tracking of pending actions (TO DOs).

• Multitasking – Handling simultaneous projects/sites.

Kindly drop your resume on this number

  • Hiring For AN International CHAT Process

    1 day ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hiring for International Telecom CHAT PROCESSWork Location- Pune Hinjewadi Phase s3Work Mode: Work from Office.Shift : US Rotational ShiftWeek Off- Rotational Week OffsCab : Both Way Cab ServiceRequirement :Minimum 1 year of relevant experience required in International chat process on dual concurrency.12th Pass can applyImmediate Joiner PreferredReady to...

  • Hiring For International Voice and chat Process

    19 hours ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    TECH MAHINDRA IS HIRING FOR AUSTIALIAN VOICE AND CHAT PROCESS -EXPERIENCEDOPENINGS FOR VOICE AND CHAT PROCESS TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs.Key Responsibilities:Voice Process and Chat processProvide excellent customer service to clients across different time zonesResolve customer...

  • Mega Hiring For International Voice& Chat Process Freshers& Experience

    2 weeks ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 4,20,000 - ₹ 6,30,000 per year

    Mega Hiring for International Voice and Chat Process (Fresher & Experienced)Location : Pune, IndiaContact HR Kiran Salary : Fresher : 18, ,000 per monthExperienced : 4 LPA - 6.5 LPAFor more details contact HR Kiran Roles & Responsibilities :Hiring for Customer Care Executive Role.Handling inbound and outbound calls providing customer service.Resolving...

  • Chat Process Associate

    2 weeks ago

    Pune, Maharashtra, India Talenta Manpower Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Chat Process Associate – International ProcessMinimum 1 year of International Chat/Voice/Customer Service experienceGraduated with strong customer handling skillsGood typing speed (35–40 WPM mandatory)Neeloy

  • Bulk Hiring International BPO Voice, Chat

    23 hours ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 3,60,000 - ₹ 6,50,000 per year

    Bulk Hiring International BPO Voice, Chat & Blended ProcessLocation : Pune, IndiaContact HR Kiran Salary : Fresher : 18, ,000 per monthExperienced : 4 LPA - 6.5 LPAFor more details contact HR Kiran Roles & Responsibilities :Hiring for Customer Care Executive Role.Handling inbound and outbound calls providing customer service.Resolving customer queries in a...

  • International Voice and Chat- Customer Support

    1 day ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hiring: International Voice & Chat Process AssociatesLocations: SP Infocity (Phursungi) | Viman Nagar | Magarpatta, PuneAre you an experienced BPO professional looking to take the next step in your career? Were hiring dynamic individuals for our International Voice & Chat ProcessJob DetailsProcess: International Voice & Chat (Customer Support)Experience:...

  • Chat Process Executive

    2 weeks ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    WNS is hiringWe are hiring for chat process ( 3 months contract basis ) .Only freshers are welcomeGraduate / UndergraduateShift - US shiftLocation - Viman nagarBoth side cab facility freeContact Person - HR Anjali

  • Massive Hiring Alert International BPO Voice, Chat

    2 weeks ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 2,16,000 - ₹ 8,25,000 per year

    Massive Hiring Alert International BPO Voice, Chat & Blended Process - Freshers and ExperiencedLocation : Pune, IndiaContact HR Kiran Salary : Fresher : 18, ,000 per monthExperienced : 4 LPA - 6.5 LPAFor more details contact HR Kiran Roles & Responsibilities :Hiring for Customer Care Executive Role.Handling inbound and outbound calls providing customer...

  • International Chat Process professional- Pune

    1 week ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Required Candidate profileRotational Shift At least 1-2 years of experience in a chat support role focused on quick...

  • International Chat Process- Swargate Pune

    1 week ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profileAt least 1-2 years of experience in a chat support role focused on quick...