T&T_Customer_M&C_Manager_Account/Client Management_Delhi CEC

Job requisition ID :: 88579

Date: Sep 1, 2025

Location: Delhi CEC

Designation: Manager

Entity: Deloitte South Asia LLP

Your potential, unleashed.

India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

DCM is about much more than just the numbers. It's about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you're always ready to act ahead. Learn More about DCM.

As an Account Manager in the Marketing and Commerce practice, you will serve as the primary liaison between clients and internal consulting teams. You will be responsible for managing client relationships, ensuring successful delivery of marketing and commerce transformation projects, and identifying opportunities to grow accounts. This role requires a blend of strategic thinking, project delivery expertise, strong project management and cross functional skills.

• Client Relationship Management:
• Serve as the main point of contact for key clients, ensuring satisfaction and long-term partnership.
• Understand client business goals, strategies, and digital transformation needs.
• Build trusted advisor relationships with senior stakeholders.
• Project Oversight & Delivery:
• Oversee the delivery of marketing and commerce consulting engagements, ensuring quality, timeliness, and budget adherence.
• Collaborate with cross-functional teams (strategy, creative, technology, data) to deliver integrated solutions.
• Monitor KPIs and performance metrics to ensure project success.
• Strategic Account Growth:
• Identify upsell and cross-sell opportunities within existing accounts.
• Work with business development teams to craft proposals and pitch new services.
• Contribute to account planning and forecasting.
• Domain Expertise:
• Stay current with trends in digital marketing, eCommerce, customer experience, and martech platforms (e.g., Adobe, Salesforce etc.).

• Master's degree in Marketing, Business, Communications, or related field.
• 5–8 years of experience in account management or client services, preferably in a consulting or agency environment.
• Proven experience in digital marketing, eCommerce, or customer experience transformation.
• Strong understanding of marketing platforms (e.g., AEM, Adobe Analytics, Salesforce Marketing Cloud, etc.).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

• Experience with agile delivery methodologies.
• Familiarity with data-driven marketing and analytics.
• Exposure to industry verticals such as retail, CPG, BFSI, or healthcare.

Desired qualifications

Bachelor's degree in computer science, information systems, or other technology-related field

Certification or one of its iterative technologies.

Location and way of working.

• Base location: Delhi

• This profile does not required travelling to client locations.

• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

How you'll grow

Connect for impact.

Our exceptional team of professionals across the globe are solving some of the world's most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead.

You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential each and every one of us brings to the table to make an impact that matters.

Drive your career.

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone's welcome… entrust your happiness to us.

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here's a glimpse of things that are in store for you.

Interview tips

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