CRM cum Sales executive

2 weeks ago

Lower Parel Mumbai Maharashtra, India Ace Blend Full time ₹ 3,36,000 per year

Job Title: CRM Cum Sales Executive

Employment Type: Full-Time

Job Description:

We are looking for a motivated CRM Cum Sales Executive, preferably a female candidate, who has excellent communication skills and a positive attitude. The ideal candidate will be responsible for interacting with customers over calls, gathering feedback, promoting and upselling products, and performing other related tasks.

Key Responsibilities:

  • Make outbound and inbound calls to customers in a polite and professional manner.
  • Handle customer queries, complaints, and provide appropriate solutions.
  • Take feedback from customers and document it systematically.
  • Upsell products and services based on customer needs.
  • Maintain accurate records of calls, feedback, and sales.
  • Follow up with customers to ensure service satisfaction.
  • Collaborate with the sales and marketing teams to achieve targets.
  • Perform other administrative and sales-related tasks as required.

Desired Profile:

  • Good communication and interpersonal skills (spoken English is a must).
  • Pleasant personality with confidence to talk to customers.
  • Ability to handle rejection and maintain a positive approach.
  • Basic computer knowledge (MS Office, CRM tools).
  • Prior experience in BPO or sales is a plus.
  • Detail-oriented and organized.

Qualification:

Minimum – Graduate

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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