Client Associate

The Travel Consultant – Sales/ Client Associate will be responsible for handling customer inquiries, understanding their travel needs, and converting leads into confirmed bookings. This role requires strong communication, product knowledge, and the ability to guide customers through trip details, pricing, and planning. The consultant will manage follow-ups, address doubts, provide clear information, and ensure every customer has a smooth, confident booking experience with Dream On Travel through communication strategies. The primary focus is sales conversion, customer relationship building, and maintaining accurate records of all leads and sales activities, and also carry out the bridging with marketing and operations

Key Expectation

The Client Associate / Travel consultant will lead Dream On Travel's customer growth efforts, responsible for shaping the communication strategy, driving conversions, and ensuring every potential traveller receives a seamless and engaging experience. This includes overseeing telesales operations, managing direct customer interactions, and optimizing processes that turn interest into bookings.

Role Nature

This is a leadership-focused role, ideal for someone who thrives in fast-paced environments, takes initiative, and enjoys blending strategy with action. The Client Associate / Travel consultant will shape sales processes, guide the telesales team, and play a crucial part in scaling Dream On Travel's community and revenue.

Key Responsibilities

• This role involves converting potential leads into successful sales by guiding customers, clarifying doubts, and closing bookings efficiently.
• Interact directly with customers, developing strong relationship with travellers both before and after booking
• Curate sales strategies, response flows and follow-up plans
• Collaborate with the marketing team to align promotional campaigns and lead generation efforts.
• Track and analyse weekly sales and assign daily tasks for the team
• Identify paths and processes to enhance results and conversions
• Work with operations and marketing teams to ensure clear and smooth travel plans

Requirements

• Graduate in any field (specialisation in marketing, communication, travel preferred)
• 1-2 years of experience in sales, customer engagement or related field
• Proficient in Tamil and English
• Excellent communication, negotiation and leadership skills
• Ability to strategize, execute, and adapt quickly in a dynamic environment.

Kindly note, this job requires you to work in Coimbatore and commute to the office regularly. There is no remote or hybrid position available.

Other important things to note

• We are considering Coimbatore-based candidates only.
• This is a work-from-office position, and a daily commute to the office is required.
• Based on the experience and skill level it will scale up from ₹15,000 to ₹20,000 per month.
• Experience level: 1-2 years

About the company

Dream On Travel is a Tamil travel community based in Coimbatore, curating unique group trips for solo and group travelers who love to explore and connect. We also provide customised tour packages, corporate outing itineraries, international tours, and ticket booking facilities – with a prime focus on providing premium quality services and exceptional stays. We're looking for fellow dreamers who love what they do and share our passion for travel and discovery.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Do you have experience in Travel Sales?
• What is lead generation?
• Can you speak and write in English fluently?
• Can you speak and write in Tamil fluently?
• Are you based in Coimbatore?

Work Location: In person