Senior Telecaller

2 weeks ago

Kaloor Kochi Kerala, India Centerline Health Ventures LLP Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Job Summary:

We are looking for a proactive and persuasive Tele Caller who can confidently handle inbound and outbound calls to potential patients. The main goal is to maximize conversion rates, ensuring a high percentage of inquiries lead to actual patient walk-ins and bookings. This role requires excellent communication skills, patience, empathy, and a strong ability to build trust and rapport with callers.

Key Responsibilities:

  • Make outbound calls to follow up on leads, inquiries, or missed appointments.
  • Respond promptly to incoming calls and provide accurate information about clinic services, doctors, treatment options, and offers.
  • Build strong rapport with callers and understand their pain points or concerns.
  • Explain the benefits of visiting the clinic and encourage bookings or walk-ins.
  • Maintain detailed records of all calls, outcomes, and follow-up actions in the CRM system.
  • Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments.
  • Handle objections and convert hesitant callers into confirmed patients.
  • Provide timely reminders or confirmation calls to minimize appointment no-shows.
  • Maintain a conversion target (calls to walk-in ratio) and strive to meet or exceed it.
  • Share feedback from callers that may help improve clinic services or patient experience.

Key Skills & Competencies:

  • Excellent verbal communication in English, Malayalam, Arabic (additional priority)
  • Convincing and persuasive speaking ability
  • Patient, empathetic, and good listening skills
  • Basic computer skills (CRM, MS Excel)
  • Ability to handle pressure and meet daily targets
  • Prior experience in healthcare/clinic/hospital tele-calling is an added advantage

Qualifications:

  • Minimum HSC/Graduate in any discipline
  • 1+ year experience in tele-calling or customer service (preferred in healthcare or wellness sector)

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • Are you willing to work on Sundays on a rotational shift?
  • What is your salary expectation?

Experience:

  • tele sales: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Telecaller

    3 days ago

    Kochi, Kerala, India UAN Global Study Abroad Full time

    **About the Role**: We are looking for **enthusiastic and confident Freshers** with excellent communication skills and fluency in **Malayalam and English** to join our growing team as **Telecallers**. In this role, you will be the first point of contact for students aspiring to study abroad. Your responsibility will be to engage with potential students,...

  • Senior academic counsellor

    3 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (Ed Tech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with prospective...

  • Senior Academic Counsellor

    4 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (EdTech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team . The ideal candidate will be responsible for engaging with...

  • Senior Academic Counsellor

    5 days ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (EdTech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team . The ideal candidate will be responsible for engaging with...

  • Senior academic counsellor

    4 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (Ed Tech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with prospective...

  • Senior Academic Counsellor

    4 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (EdTech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team . The ideal candidate will be responsible for engaging with prospective...

  • Senior Academic Counsellor

    4 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller) Department: Inside Sales Location: Ernakulam Experience: Minimum 2 years in Telecalling (EdTech experience preferred) Job Summary We are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with...

  • Senior Academic Counsellor

    2 weeks ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller) Department: Inside Sales Location: Ernakulam Experience: Minimum 2 years in Telecalling (EdTech experience preferred) Job Summary We are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with...

  • 15h Left: Senior Academic Counsellor

    1 week ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (EdTech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with prospective...

  • Senior Telecaller

    5 days ago

    Edapally, Kochi, Kerala, India Floym Learning Hub Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    If you have strong communication skills, enjoy engaging with people, and possess basic computer knowledge, we'd love to connect with you Key ResponsibilitiesMake outbound calls to potential job seekersExplain job roles and assess candidates based on client requirementsConvert inquiries to training program enrollmentsSchedule interviews and follow up with...