Senior Telecaller
1 week ago
JOB RESPONSIBILITIES
- Lead Generation & Cold Calling
Contact potential customers through telephone to introduce the company's printing machines and related products.
Maintain a daily call log and track prospects' responses.
- Customer Relationship Management
Follow up on leads, inquiries, and quotations to convert them into sales.
Build and maintain strong relationships with customers to encourage repeat business.
- Product Information & Demonstration Scheduling
Explain product features, specifications, and benefits clearly to customers over the phone.
Coordinate with the sales team to schedule product demonstrations or site visits.
- Order Coordination & Documentation
Assist customers with order placement, payment follow-ups, and required documentation.
Coordinate internally with sales, accounts, and logistics teams for smooth order processing.
- Market Feedback & Reporting
Collect feedback on products, pricing, and competitors from customers.
Prepare daily reports on call performance, customer queries, and sales updates.
- Customer Service & Complaint Handling
Address customer concerns or route them to the appropriate department.
Ensure timely resolution of customer issues to maintain satisfaction.
- Database Management
Maintain and update the customer database regularly with correct contact information and call history.
Arranging daily meetings to Marketing staffs & follow up.
Handling the India Mart site to generate lead.
Proper follow up of reports & converting to business
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
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