Customer Service Associate in Hyderabad
1 week ago
Key Responsibilities
- Serve as the primary point of contact for assigned customers throughout their lifecycle.
- Onboard new users (students, parents, or institutional clients) and ensure smooth adoption of the platform.
- Handle inbound and outbound queries via phone, email, chat, or video.
- Resolve customer issues efficiently, escalating when necessary, while maintaining a high level of empathy and professionalism.
- Regularly follow up with customers to ensure satisfaction and proactively identify potential challenges or upsell opportunities.
- Maintain detailed records of customer interactions and feedback using CRM tools.
- Collaborate with product, sales, marketing, and academic teams to ensure a customer-first experience.
- Contribute to the knowledge base/FAQs and suggest product or process improvements based on user feedback.
About Company: NNIIT is an amalgamation of both NEET & IIT. We have been an epitome of E-learning since inception, and our dynamic platform creates effective academic learning programs for classes 6th to 12th, along with an edge over the competitive exams for Joint Entrance Exams (JEE) and National Eligibility cum Entrance Test (NEET). The unlimited interactive tests help the students to master each chapter with great insight. NNIIT helps students to have an illustrative learning expedition for students to master each chapter thoroughly, and helps to crack competitive exams of IIT and NEET.
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