Application Support Analyst

2 days ago

Level Western Aqua Whitefields HiTech City Telangana Hyderabad India Amphora Full time ₹ 12,00,000 - ₹ 24,00,000 per year


Position Application Support Analyst Location Hyderabad, India Duties & Role
  • Would be working on trading domain, multi – tier, multi – technology environment.
  • Would be able to investigate, analyse and document reported defects/issues.
  • Address and resolve queries from end-users, especially concerning data/functionality-related problems.
  • Develop and maintain functional design documentation for the system.
  • Would be able to communicate with clients via mails or calls.
Technical Requirements
  • Proficient in working with any ETRM/CTRM System.
  • Proven customer service excellence with strong interpersonal and communication skills.
  • In-depth understanding of SQL and relational database principles.
  • Knowledge of the entire data flow CTRM system, including trade capture, contract management, credit, risk, scheduling, inventory, and settlements.
  • Familiarity with software development life cycle is an added advantage. And should have technical knowledge on any of the programming languages like Java, .Net, Python etc.
  • Strong analytical and problem-solving abilities, with keen attention to detail.
  • Able to work under pressure and meet strict deadlines without compromising on quality.
Additional Requirements
  • Secure software engineering principles to be followed to all the development platforms and coding languages.
  • Follow all the security protocols for repositories, version control, application security, detect vulnerabilities and fix them.
  • System change control procedures should align with support operational change control with adherence to security principles. 
  • The user needs to read and understand the information security polices defined for Amphora and adherence to the same.
  • Report any security/privacy related incidents.
  • Participate in organisations information security related activities conducted by the Security team
Experience
  • Minimum 3 years of experience
Qualifications
  • Must have a relevant degree or equivalent relevant work experience. Higher relevant education preferred.
  • Strong problem solving & troubleshooting skills.
  • Motivated, energetic team player willing to take initiative and learn new concepts.


Level:
Engineer - Band K

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