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Global HR Service Delivery Senior Specialist

2 weeks ago

NHGurgaon Delhi Haryana, India Clifford Chance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Purpose

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

Key Responsibilities

The key responsibilities of the role include:

    • General Workday support (Service, Updates & Change requests) for all the countries globally
    • Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs
    • Ensure all Workday tasks and events are resolved as per agreed timelines
    • Participate in change management review and support designing the change in Workday
    • Responsible for conducting Audit of Master Data Validation
    • Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
    • Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
    • Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
    • Develop and update Quick Reference Guide (QRC) and for all roles in workday
    • Work on systems development/upgrade/enhancement projects as a team member.