IT Operations Analyst

2 days ago

Gurgaon, Haryana, India Johnson Controls Full time

Job Opening: IT Operations Analyst

Job Location: Gurgaon, India

Role & Responsibility-

  • Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-day operational activities are carried out in a timely and reliable way. And dealing with deadline on regular basis to meet the customers requirement
  • Point of Contact for any IT issues or requirement which causing disturbance in delivery Or if there is any new requirement or initiative from JCI.
  • Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team.
  • You need Also performing Root Cause Analysis / problem management for high impact & severity issues to minimize reoccurrence through detailed problem investigation.
  • Drive resolution for issue escalations in co-ordination with global infrastructure & other IT teams within define SLA.
  • Need to coordinate with other IT groups including the IT Project group & other Platform operation group like network team, Server team and Voice team, service desk and IS Security to meet the requirement of the customer
  • Manage all the escalation Or Point of escalation for desktop support team
  • Responsible for full lifecycle of projects from initiation to completion
  • Create and track Local IT budget for local infrastructure projects
  • Manage local and global vendors to deliver the highest possible services
  • Administer and provide upgrade to systems and escalate issues.
  • Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  • Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
  • Develop IT policies and practices

ITIL certification is plus

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