E Commerce Executive
3 days ago
Job Description E-commerce Support Executive
Position: E-commerce Support Executive
Department: Information Technology
Location: Head Office (Prabhadevi / Parel )
Job Summary
The E-commerce Support Executive will manage online customer interactions, order processing, and back-end operations to ensure smooth functioning of the e-commerce platform. The role acts as a bridge between customers, warehouse, logistics, and internal teams to deliver excellent online shopping experiences.
Key Responsibilities
- Handle customer queries via email, chat, and phone regarding orders, products, and returns.
- Process and track online orders from placement to delivery.
- Coordinate with warehouse and logistics teams for timely dispatch and delivery.
- Update product listings, pricing, stock availability, and descriptions on the e-commerce portal.
- Monitor website performance and report issues to the technical team.
- Assist in handling payment gateways, refund requests, and invoice generation.
- Maintain records of customer feedback, complaints, and resolutions.
- Generate and analyses sales and support reports.
Skills & Competencies
- Good understanding of e-commerce operations (WooCommerce, Shopify etc.).
- Strong communication and problem-solving skills. (Language – English, Hindi, Gujarati & Marathi)
- Ability to multitask and handle pressure during sales peaks.
- Familiarity with MS Excel / Google Sheets for data management.
Qualifications & Experience
- Bachelor's degree in Commerce.
- Fresher or 1–2 years of experience in e-commerce customer support or back-office operations.
- Experience with CRM, ERP, or order management systems preferred.
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