E Commerce Executive

3 days ago


parel prabhadevi, India Saroj Ganesh Podar Trust Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description E-commerce Support Executive

Position: E-commerce Support Executive

Department: Information Technology

Location: Head Office (Prabhadevi / Parel )

Job Summary

The E-commerce Support Executive will manage online customer interactions, order processing, and back-end operations to ensure smooth functioning of the e-commerce platform. The role acts as a bridge between customers, warehouse, logistics, and internal teams to deliver excellent online shopping experiences.

Key Responsibilities

  • Handle customer queries via email, chat, and phone regarding orders, products, and returns.
  • Process and track online orders from placement to delivery.
  • Coordinate with warehouse and logistics teams for timely dispatch and delivery.
  • Update product listings, pricing, stock availability, and descriptions on the e-commerce portal.
  • Monitor website performance and report issues to the technical team.
  • Assist in handling payment gateways, refund requests, and invoice generation.
  • Maintain records of customer feedback, complaints, and resolutions.
  • Generate and analyses sales and support reports.

Skills & Competencies

  • Good understanding of e-commerce operations (WooCommerce, Shopify etc.).
  • Strong communication and problem-solving skills. (Language – English, Hindi, Gujarati & Marathi)
  • Ability to multitask and handle pressure during sales peaks.
  • Familiarity with MS Excel / Google Sheets for data management.

Qualifications & Experience

  • Bachelor's degree in Commerce.
  • Fresher or 1–2 years of experience in e-commerce customer support or back-office operations.
  • Experience with CRM, ERP, or order management systems preferred.

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