Associate Manager- Account Management

About Us

Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 39 years. As a pioneer IT service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus's developed platforms powers the operations of more than 200 financial institutions in 50 countries, supporting multiple business vertical's, accessible through Mobile and internet channels. Their platform supports retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.

Our software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance, and other business areas.

• 39 years of focused expertise in banking and financial services
• Entrusted by Global and Regional banks as a preferred partner for bank's Traditional to Transformative journey
• Driving large Digitalization programs for various banks using Data Science, Cloud, AI/ML, DevOps, RPA based solutions.
• An organization with an "Employee First" outlook
• 100% referenceable Services customers with perfect or close to perfect C-SAT scores
• Recognized as a "Great Place to Work "by a global research organization

Job Description

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program management, having grown through the SDLC from Developer to Project Manager, and now ready to take ownership of key client accounts.

As an Account Manager, you will act as a trusted advisor to our customers — ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.

Job Responsibilities:

Account Management & Customer Success

• Own the complete customer relationship — ensuring high satisfaction, retention, and engagement.
• Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
• Drive timely resolution of VOC issues and maintain closure reports.
• Manage RED customers proactively to ensure recovery and retention.
• Lead stakeholder interactions, identifying and addressing gaps in customer connect.
• Plan and execute customer meetups, events, and festive engagements to enhance relationships.
• Drive congratulatory communication and client recognition on key milestones.

Contract & Financial Governance

• Manage and track AMC renewals, aging, and payment follow-ups.
• Oversee AMC contracts and related addendums.
• Drive Escrow renewals or initiate new ones as required.
• Manage contractual renewals for expiring agreements, ensuring continuity.
• Maintain and update the customer dashboard with account status, renewals, and financial insights.

Delivery & Program Excellence

• Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.
• Oversee project financials, cost tracking, and profitability.
• Plan and monitor team utilization across projects.
• Ensure seamless execution through coordination with internal teams and external stakeholders.
• Support vendor management, procurement, and contract negotiations.
• Track and report program progress using Microsoft Project (MSP) and related tools.

Growth & Expansion

• Identify opportunities for account expansion and connect elevation.
• Drive reference ability, customer testimonials, and case study participation.
• Collaborate with business and delivery leadership to create growth plans for strategic accounts.

Requirements

• 12 to 18 years of overall experience, with strong exposure to Project/Program Management and Customer Relationship Management.
• Proven experience managing large enterprise accounts in the software/IT services domain.
• Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.
• Strong skills in stakeholder management, contract governance, and vendor oversight.
• Proficiency in Microsoft Project (MSP) and related tracking tools.
• PMP certification preferred.
• Excellent leadership, mentoring, and communication skills.
• Ability to work independently while fostering collaboration across cross-functional teams.

Benefits

Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.

Job Information

Job Opening ID

NUCLEUS_1736

Business Unit Name

NEO SALES-INDIA

Job Type

Permanent

Grade

8

Date Opened

25/09/2025

Number of Positions

1

Industry

IT Services

City

Mumbai

Province

Maharashtra

Country

India

Postal Code

400013