Agent-Refunds

3 days ago


Mumbai, Maharashtra, India Etraveli Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai

Duties & Responsibilities:

● Handle Refunds Queues (GDS, LCC, BSP link)

● Manage non show tickets

● Manage ADMs/ACMs

● Manage billing issues (Extra refunds, Ret errors)

● Manage BSP Refund applications rejected

● Contact Airlines & Providers for different issues.

● Analyze and propose solutions for task optimizations & automations

● 24*7 shift

Requirements

● At least one year experience as a Travel Agent

● Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered

as a benefit)

● Documented experience in reading and interpreting airline fare rules.

● Knowledge of processing GDS and BSP refunds is a must.

● Experience in working with KPIs and deadlines

● Experience in analyzing data and producing reports

● Troubleshooting skills & analytical problem-solving skills

● Seeking best practice implementation and driving ideas

● Excellent written and verbal communication skills in English

● Self-driven, proactive and results oriented

● Good attention to detail

● Well organized, persistent with multitasking skills

● Competent quantitative skills (good in calculations)

Critical Competencies:

● Playing to win

● Accountability & cooperation

● Urgency to be excellent

● Strong communication with time management skills

● Ability to self-motivate and take initiative

● Analytical and data driven thinking

● Attention to detail

● Self organized with good time management

● Ability to manage change and work under pressure

● Work from office and no transport in General shifts

LI-SD1 #LI-Onsite

  • Mumbai, Maharashtra, India Incrementum Healthcare LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionIncrementum Healthcare LLC, founded in 2010, is a leading provider of cost and process optimization solutions within the healthcare industry. Our services focus on revenue cycle transformation for physician practices, hospitals, and intermediaries through technology-enabled, analytics-driven strategies. Our expertise helps clients reduce...

  • Agent-Claims

    4 days ago


    Mumbai, Maharashtra, India Etraveli Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and...

  • Agent-Claims

    3 days ago


    Mumbai, Maharashtra, India Etraveli Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and...


  • Mumbai, Maharashtra, India Anvero Talents Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    We're Hiring: Sr. Ticketing Travel AgentAre you an experienced Travel Agent with expertise in airline ticketing and reservations? Join our dynamic team and help create seamless travel experiences for our clients worldwideLocation: Malad, MumbaiKey Responsibilities:Manage domestic & international ticket bookings (Galileo/Amadeus).Ensure fare accuracy,...


  • Mumbai, Maharashtra, India Qatar Airways Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    An exciting opportunity to join the Qatar Airway's Outstation team in Mumbai, India as Senior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways...


  • Mumbai, Maharashtra, India Qatar Airways Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job titleSenior Sales Operations Agent- Mumbai, IndiaRef #227182LocationIndia - MumbaiJob familyCorporate & CommercialClosing date: 19-Nov-2025An exciting opportunity to join the Qatar Airway's Outstation team inMumbai, IndiaasSenior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue...


  • Mumbai, Maharashtra, India Trip Store Holidays Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Responsibilities: Handling domestic and international ticketing through GDS systems (Amadeus, Galileo, Sabre, etc.). Issuing, reissuing, rescheduling, and canceling air tickets as per client requirements. Coordinating with airlines for fare rules, penalties, and refunds. Providing accurate fare quotations and the best routing options to...

  • Agentic AI

    11 hours ago


    Navi Mumbai, Maharashtra, India Idolize Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As an agentic AI-ML Engineer, you will design, develop, and deploy machine learning models and AI agents that solve real-world business problems. You will work with structured and unstructured data, build predictive models, and create autonomous AI systems using state-of-the-art frameworks. This is a hands-on role where you'll contribute to the full...

  • Reservations Agent

    2 weeks ago


    Mumbai, Maharashtra, India Machan Resorts LLP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionThe Machan is an exclusive eco-resort featuring unique treehouse accommodations that rise 30 feet above a lush forest, offering luxurious comfort and breathtaking views. Dedicated to sustainable living, the resort relies on renewable energy, rainwater harvesting, and organic gardening, all while preserving its natural surroundings. Nestled...

  • Travel Agent

    2 weeks ago


    Mumbai, Maharashtra, India Desmo Holidays Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Need initiative-taking and meticulous travel agents for selling tours and packages in 18+ years established US based travel agency for India Operations Call Center at our two locations: Ahmedabad/Mumbai BranchRequire:Minimum 3+ years professional travel agent experienceREQUIRE working in NIGHT SHIFT to support US daytime operationsFLUENT in ENGLISHExperience...