Specialist Sales Operations

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Actimize Professional Services is experiencing unprecedented growth and as part of our continuous growth strategy, we are establishing supporting functions for our Professional Services Sales team to facilitate streamlined processes around effort estimates for our Service.

As such, we are looking for a proactive, high-energy individual to establish our Estimations Desk function. This critical role suits someone with a drive and passion for establishing robust process frameworks, a keen interest in immersing themselves in the backend side of our sales processes and with attention to details.

As a person, you love understanding how our complex solutions actually works and the activities involved in deploying them

You have experience and knowledge about the Financial Crime and Compliance domain and you thrive in a fast-paced environment where constructing well defined processes is absolute key to execution.

A natural problem solver at heart, with experience in navigating ambiguity where processes are undocumented and undefined, you question the status quo and you bring expertise in establishing enhanced structured processes and procedures with an aim to bring efficiencies, mitigating risk and drive business growth.

You are naturally proactive, hands-on, understands professional services delivery methodologies and are genuinely interested in understanding how technology works.

If this sounds like you, then come be a part of NiCE Professional Services.

How will you make an impact?

You will get to work on a daily basis with highly motivated professional services sales team.

The PS Sales Executive Team is always racing against time, trying to get back to the Client ( sometimes through the Product Sales representative ) before competition does.

As a critical contributor to the team, you will be working in a fast-paced environment – owning and driving effort estimations for our professional services sales team utilizing your deep professional services and domain knowledge, collaborating with our internal SME's and summarizing these estimates in an explainable, rational fashion so that they can be converted into costs and presented to the Client/Prospect by the PS Sales team.

You will also utilize internal experts to standardize and enhance the estimation process, building and maintaining tools and price books to further streamline the process and drive consistency and a repeatable, efficient operating model for the function. Additionally, you will be driving continuous improvement in building out professional sales collateral in collaboration with our professional services marketing function such as proposal and quotation templates, use cases and success stories.

You will also build out collateral and libraries for efficient and consistent responses outlining our value proposition for RFPs/RFI's/RFQ/s.

In order to succeed in this role, you will need to:

• Proactively obtain a solid understanding of Actimize Solutions
• Gain a deep understanding of the Actimize implementation methodology and the scoping process, the tasks and activities involved and key drivers and nuances that impacts effort estimations.
• Establish a relentless focus on autonomously improving the estimates desk function by defining and documenting clear and efficient processes, measuring improvement against clearly articulated KPI's and success criteria
• Being able to proactively and with minimal supervision, drive initiatives that facilitates a Price Book approach and/or other mechanisms to streamline and optimize the estimation desk process for fast turn-around times from estimation request to fulfilment.
• Define an executable plan for continuous improvement for all aspects pertaining to the Estimates Desk function
• Maintain and Optimize estimation templates, tools, accelerators and other PS Sales related artifacts
• Define and document the process and guidelines associated with estimates requests

Have you got what it takes?

• 8+ years of total experience with at least 6+ years of relevant experience
• Have an inclination and enthusiasm to gain Financial Crime and Compliance domain knowledge
• A deep understanding of Professional Services – the complexities, critical success factors and best practices
• Proactive and autonomous – a natural self-starter who takes ownership of their function and prides themselves on successful outcomes
• Very strong ability to navigate a highly complex matrix organization on their own and diligently map out and document the processes and steps involved in deriving desired outcomes.
• Thrives in a fast-paced and at times chaotic environment with the ability to stay composed, professional and prioritize requests based on business needs whilst maintaining a high sense of urgency at all times.
• A master multitasker that is able to convert learnings into opportunities and ultimately improvements
• Excellent communication skills – written and verbal

Good to have :

• Operational/Business reporting in SFDC, Power BI
• Process design and documentation of these
• Collateral (in collaboration with PS Marketing)
• PSE onboarding – documented program
• Legal PS coordination (legal checklist, coordination/process flows etc.)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8657

Reporting into: GroupManager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.