SFDC Functional Analyst

2 weeks ago

Bengaluru, Karnataka, India Arrow Electronics Full time US$ 90,000 - US$ 1,20,000 per year

Position
SFDC Functional Analyst

Job Description
What you'll be doing:

  • Proactively seek out and identify needed system changes.
  • Proactively gather feedback from users.
  • Manage system changes without interruption to the user.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Gather requirements from end users.
  • Modify the system to increase benefits and usability.
  • Manage the change control process and "Change Management" Committee if appropriate.
  • Manage all processes that impact / relate to
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, campaigns and other objects and functions.
  • Create custom objects when necessary.
  • Handle on-going customization/ alteration of
  • Maintain, enhance and create workflows, functions and configurations within the environment.
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  • Provide support functions as needed.
  • Provide sales and financial data to company executives.

Maintain System, Security and Integrity -

  • Map hierarchy and territories in response to personnel changes.
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  • Grant/ remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction -

  • Create and administer training to existing or new users/groups.
  • Provide one to one training to end users on an on-going basis.
  • Expand use of – attend planning meetings, assist with determining if /how can be used in new ways as opposed to purchasing a new internal system.
  • Assist sales management to create processes in to help monitor activities, trends, sales and leads.
  • Communicate regularly with user base regarding new features, enhancements and changes to the system.
  • Monitor usage and mentor users/groups needing assistance.
  • Continually seek ways to further enhance the end-user experience.
  • Be the company SME on

Process Creation, Documentation and Maintenance –

  • Document company processes and workflows.
  • Develop process documentation and field maps.
  • Create new processes and associated reporting.

Data Quality, Migration and Maintenance -

  • Assist with migration from older systems/processes into
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
  • Import data as appropriate.
  • Monitor and manage exception logs for back end system integration with SFDC.
  • Manage duplicate records.
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance -

  • Create and maintain dashboards.
  • Create and maintain reports including folder maintenance.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Build and manage report folders for reps to improve sales efficiency.

What We're Looking For
Candidates must possess a minimum of 6 years of professional experience in the web development field. Within this period, at least 3 years should be dedicated specifically around AWS environment.

Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type
Full time

Job Category
Information Technology

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