Business Analyst
2 days ago
Title: Business Analyst - Sales/CRM
Location: Bangalore
Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
What you will do
We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focus
How you will do it:
- Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements
- Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design
- Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps
- Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT.
- Support business change manager during roll out to ensure adequate communication, training & support is provided
- Provide enhancement support. Triage new requests & set appropriate delivery expectations
What we look for
Required:
- Experience in feeling true ownership of the platform
- Deep experience with Salesforce Sales Cloud including use of ProjectForce
- Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts
- Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work
- Ability to facilitate communication between business & technical delivery teams
- Ability to document process flows or diagrammatical convey both as-is and to-be solutions
- Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement
- Excellent Excel & PowerPoint skills
- Ability to work independently & within a team environment (may supervise others)
- Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills
- Experience with system integrations & understand how to troubleshoot data discrepancies
- Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable
Preferred:
- Bachelor's degree in relevant field
- Experience working in an Agile environment
- Experience Salesforce sales cloud
- In-depth knowledge of Lead-to-Cash processes
- Experience in Salesforce CPQ desirable
- Experience in sizeable multinational corporations
- Minimum 5 years' experience
- Product model delivery experience will be preferable
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