Analyst

Job Id

289693

Bangalore, Karnataka, India

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Job Description:

Analyst – Order Management

Location: Bangalore – Electronic City

Your Role:

• Work as a team to support Process Solutions organization of Company's LS to achieve the goal.
• Process service complaints in Trackwise and ERP.
• Hands on experience in ERP system SAP, Oracle and CRM tool SFDC.
• Knowledge of order management process and the concept of creating debit & credit.
• Partner with team to deliver quality services, enhance operational efficiencies.
• Customer focused approach.
• Process customer documentation requests.
• Process Leads in SFDC.
• Contribute to incremental revenue directly or indirectly.

ESSENTIAL JOB FUNCTIONS:

• Complaint management – Handling service complaints.
• Create & assign Leads for Sales and Marketing team by critical thinking.
• Provide documentation support to customer using multiple tools.
• Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.
• Coordinating with Customer master data team to update customer masters.
• Process on discrepancy area database request and quality task request in ERP system.
• Creating and updating standard operating procedures for the process.
• Identifying and giving training on process to the team.
• Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.
• Recommend and participate in process improvement studies.
• Review of errors done by team and giving suggestion to mitigate the future occurrence.
• Build robust relationship with key partners and stakeholders.
• Attending review meetings with stakeholders where necessary.
• Exemplary attendance and adherence to schedule.
• Work on Adhoc requests when assigned.
• Establish Company's values through daily operations.
• Should process orders and assist customer queries as per the region with the set expectation.

Who You are:

• Any Bachelor's Degree from recognized university.
• Preferably with relevant experience in SFDC, SAP, Oracle.
• Experience in Order Management / Service Complaints with 1-2 experience is preferred.
• Should possess basic knowledge of SFDC Functional Knowledge and ERP (SAP & Oracle) User Knowledge.
• Hands-on experience on ERP's like SAP, Oracle SFDC
• Understand the basics of the Marketing Business knowledge and should be quick learner.
• Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Technical Knowledge related to documentation.
• Effective follow up of the requests.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of our diverse team

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

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