Front Desk Executive

2 weeks ago

Ashvem Beach Goa, India Thalassa Greek Taverna Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Job Title: Front Desk Executive

Location: Thalassa Beach Boutique Resort, Goa

Department: Front Office

Reports To: Front Office Manager / Resort Manager

Job Summary

The Front Desk Executive is the face of Thalassa Beach Boutique Resort and is responsible for creating a warm, professional, and memorable first impression for all guests. This role ensures smooth check-in/check-out operations, handles guest queries, maintains professional communication, and supports overall guest satisfaction according to hospitality standards.

Key Responsibilities: Guest Service & Operations

  • Welcome guests with a warm, friendly, and professional attitude.
  • Perform check-in and check-out procedures efficiently.
  • Manage guest reservations, cancellations, and room assignments.
  • Assist guests with information about the resort facilities, local attractions, and services.
  • Coordinate with housekeeping, F&B, and other departments for guest requirements.
  • Address guest complaints or concerns promptly and escalate when necessary.
  • Ensure the lobby and front desk area are clean, presentable, and well-organized.

Communication & Coordination

  • Handle phone calls, emails, and WhatsApp/online inquiries in a courteous and timely manner.
  • Maintain clear communication with all departments for guest requests and operational needs.
  • Update guest profiles, preferences, and feedback in the PMS system.

Cashiering & Documentation

  • Maintain accurate billing, process payments, and ensure proper cash handling.
  • Prepare daily front desk reports and handovers.
  • Ensure compliance with check-in documentation requirements (ID proofs, registration cards, etc.).

Skills & Competencies

  • Strong communication and interpersonal skills.
  • Professional grooming and customer-centric attitude.
  • Ability to multitask in a fast-paced hospitality environment.
  • Problem-solving abilities with a positive approach.
  • Proficiency in PMS (Property Management System) preferred.
  • Good knowledge of English and Hindi; Konkani/other languages are an added advantage.

Qualifications & Experience

  • Minimum HSC or Diploma in Hospitality / Hotel Management preferred.
  • 1–3 years of experience in Front Office/Guest Relations in hotels or resorts.
  • Freshers with excellent communication and personality may also apply.

Work Conditions

  • Rotational shifts, weekends, and festival/holiday working as per resort operations.
  • Uniform and grooming standards are to be followed strictly.

Job Type: Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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