Senior Engineer-Avaya

5 days ago

Mumbai, Maharashtra, India Black Box Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Avaya Engineer

Description

The Telecom Engineer role is highly specialized and experienced in handling telecom change, outage,

problem and request management. They also have high proficiency on a wide range of Avaya platforms

and networking technologies.

They also have experience on client interfacing and coordination. They are also responsible for

maintaining high proficiency as subject matter experts on the assigned Teleperformance clients and

technology.

Job Duties

  • Assist in the availability of the voice infrastructure.
  • Configures and performs preventative and on-call maintenance on telecom equipment

including, but not limited to: PBX, telephone switches, switch-based and IP phones, voice mail,

and cabling including voice, data, fiber and other related equipment and services.

  • Coordinates with equipment and service providers.
  • Performs basic system configurations and related programming on PBXs, ACDs, Call

Management System, IVRS (Interactive Voice Response System), and Voice and Fax Messaging.

  • Maintains detailed records on installation and maintenance activities, equipment failures and

corrective actions taken on the company's telecom system. Coordinates preventive

maintenance or corrective programs with vendor and internal telecom service unit.

  • Prepares and maintains reports and applicable records of telecom hardware inventory (phones,

switches, cards, PBX systems) by site and system, IP phone configurations and settings, cable

schematics, wiring closet configurations, related programming for user access and security, and

all site and closet drawings.

  • Troubleshoots problems encountered with the voice network.
  • Provides technical support and information to the Call Centre Staff and Administration.

Job Skills

  • Candidate must possess IT related education
  • Solid PBX and Avaya experience. Avaya Certification is an advantage.
  • Must have knowledge in troubleshooting Avaya PBX, Automatic Call Distribution/Call

Management System, Interactive Voice Response System, Voice Mail, and Call Accounting

Systems; installing, troubleshooting and designing network and telephony system

  • At least 3 years of working experience in telecommunication, either data or voice networks.

Soft Skills

  • Reasoning skills
  • Excellent troubleshooting and analytical skills
  • Strong interpersonal and communications skills
  • Client and service orientation
  • Has solid English communications skills
  • Problem Solving

  • Senior Engineer-Avaya

    5 days ago

    Mumbai, Maharashtra, India Black Box Careers Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Avaya EngineerDescriptionThe Telecom Engineer role is highly specialized and experienced in handling telecom change, outage, problem and request management. They also have high proficiency on a wide range of Avaya platforms and networking technologies.They also have experience on client interfacing and coordination. They are also responsible...

  • Senior network voice engineer

    21 hours ago

    Mumbai, Maharashtra, India RB Consultancy Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Senior Voice EngineerExperience Level:10+ yearsLocation:Mumbai - TCS (Work from office)Employment Type:Full-TimeImmediate joiners preferredJob Summary:This Position is for an engineering subject Matter Expert within the global voice engineering team. The candidate will join a team of voice engineers and specialists who design and certify standard...

  • Senior Manager

    2 weeks ago

    Mumbai, Maharashtra, India Zenplus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Senior Manager / AVP IT Infrastructure (Call Center & Control Room)Location: [Insert Location]Experience: 10 – 18 years (with strong exposure to IT Infrastructure, Call Center setup)Employment Type: Full-timeRole Overview:We are looking for a dynamic and experienced Senior Manager / AVP – IT Infrastructure to lead the end-to-end design,...

  • Learning Support Specialist

    1 week ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Sub-DepartmentLearning | Academic DeliveryJob posted onOct 07, 2025Employee TypePermanentExperience range (Years)4 years - 8 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It...

  • Senior Data Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Consultant - Databricks Senior Data Engineer – Databricks (Azure/AWS) Role Overview: We are looking for a hands-on Senior Data Engineer experienced in migrating and building large-scale data pipelines on Databricks using Azure or AWS platforms. The role will focus on implementing batch and streaming pipelines, applying the bronze-silver-gold...

  • Manager - Product Marketing

    3 days ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DepartmentMarketing | OthersJob posted onOct 14, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United...

  • Assistant Manager

    1 day ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Sub-DepartmentMarketing | OthersJob posted onSep 25, 2025Employee TypePermanentExperience range (Years)2 years - 5 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by...

  • Senior Reservoir Engineer

    1 day ago

    Mumbai, Maharashtra, India Falcon Multi Services Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Senior Reservoir Engineer (Simulation)Job Summary:We are seeking an experienced Senior Reservoir Engineer (Simulation) to join in Kuwait. The ideal candidate will be responsible for advanced reservoir simulation studies to support field development planning, production optimization, and reserves estimation. The role requires strong technical knowledge of...

  • Senior Automation Engineer

    6 days ago

    Mumbai, Maharashtra, India Burns & McDonnell Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionDescription - ExternalSenior Automation EngineerJob DescriptionWe seek a highly skilled and experienced Senior Automation Engineer to join our dynamic team. In this role, you will be at the forefront of the design and development of automated systems and processes. As a Senior Automation Engineer, you will collaborate with cross-functional teams...

  • Senior Design Engineer

    7 days ago

    Navi Mumbai, Maharashtra, India MAS Industries Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionMAS Industries Pvt. Ltd. is an export-oriented company based in Navi Mumbai, specializing in the customized design, development, and distribution of high technology lift solutions including complete lifts, lift components, parking systems, escalators, travelators, and lift spare parts.Role DescriptionThis is a full-time on-site role for a...