am-otc

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Manager, OTC Collection & Reconciliation.

We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Key Responsibilities:

1. Manage the OTC collections portfolio and maintain strong customer relations.

Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.

Sending reminders and follow up as per client aligned collection strategy.

Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.

Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.

Extract invoice level details from customer portal and other available sources to capture invoice level details.

Analysis customer behaviorand trend to manage portfolio well and to seek required support.

Candidate would be responsible for managing high volume accounts per month.

Perform regular reconciliations of general ledger accounts to ensure accuracy and completeness.

Investigate and resolve discrepancies between general ledger accounts and subsidiary ledgers.

Prepare and review reconciliation reports, ensuring they are accurate and timely.

Coordinate with other departments to gather necessary information for reconciliation and resolve any issues.

Assist in month-end and year-end closing processes by preparing necessary journal entries and ensuring all reconciliations are completed.

Ensure compliance with accounting policies, procedures, and regulatory requirements.

Provide support during internal and external audits by preparing required documentation and responding to auditor inquiries.

Recommend improvements to reconciliation processes and internal controls.

Maintain all relevant systems and tables with valid information.

Must demonstrate a high level of self-motivation, energy, and flexibility.

Research any full open invoices which customers have disputed.

Support team priorities and initiatives and effectively manage workload.

Assist in SOP (Standard Operating Procedures) creation and updating.

Deliver the required data for audit purposes.

Making the accounting process controls established through the internal policies.

Ensure Key Metric's are met, and service is delivered to end users as expected.

Daily usage of client's tools for the assigned activities.

Qualifications:

Minimum Qualifications

B. Com Graduate or equivalent experience.

Prior relevant work experience.

Detail oriented.

Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.

Must have strong analytical and decision-making skills.

Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook

Excellent communication & presentation skills

Relevant OTC domain experience & SAP with Reconciliation

Preferred Qualifications

Relevant OTC domain experience & SAP with Reconciliation

Experience with international process transition would be an added advantage.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingDec 10, 2025, 10:39:03 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time