Senior Engineer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

L2 skills

Experience: Minimum 3 - 5 years

Skill: Backup

Level: L2

The primary purpose of this position is to implement, monitor and manage infrastructure using various technologies, including Commvault, Veritas NetBackup, Veeam and Avamar. Troubleshooting the day-to-day backup failures and working on long pending backup failures. Manage backups of different types of applications like Oracle, SQL, SAP Hana and DB2 Databases.

• Installs, implements, maintains, upgrades, and troubleshoots backup solutions.
• Installation of Backup client software on client servers (Windows, Linux, AD) and addition to the backup by creating new backup policy and schedules
• Coordinating with other supporting Teams like Windows, VMware, Azure, Active Directory, SQL and Oracle to get best resolution for backup and restore issues.
• Installs, implements, maintains, upgrades, and troubleshoots client data protection solutions.
• Create Manual reports by last 24hrs backup summary and Alert management.
• Regular Backup Jobs maintenance in the console.
• Expert knowledge in Commvault backup solution
• Configuration, monitoring, administration, and maintenance of backup environment including Backup servers, backup storage, VTL, network configuration and clients.
• Configuration of backup solution on requested servers
• Performing standard and test restores of requested files, folders, databases, and virtual machines.
• Performing disaster recovery tests
• Having at least basic knowledge of Windows and Unix OS administration
• Reporting department KPIs to top management
• Representing Backup & Restore team in cross-department projects.
• Create and update documentation; actively build teams knowledge base.
• Troubleshooting backup issues related to VMs and flat files.
• Troubleshooting backup issues related to IBM DB2, Oracle and Microsoft SQL databases.
• Perform in line with agreed procedures, SLAs, and customers' expectations.
• Compliance with internal regulations and procedures.
• Behaviors and attitudes consistent with the values.
• Create/Update handbooks for end-users to facilitate backup and recovery best practices, including self-service backup administration, to include on-demand backups, and self-restores.
• Monitoring the backup/restore jobs and work on the failures irrespective of the severity.
• Professional skills development by participation in training and constant self-education.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.