Manager - Revenue Cycle Operations

Job Title : Manager - Revenue Cycle Operations

Department : Medica Billing

Location : Remote / India [Currently work from Home]

Experience : 12+ years

Shift Time : 5:30 Pm to 2:30 Am IST

Company Website:

Welcome to ModuleMD

At ModuleMD, we specialize in cloud-based EHR and Practice Management solutions for specialty healthcare providers. Were on a mission to revolutionize revenue cycle management through AI, and were looking for innovators who are ready to help us shape the future.

Our Culture & Values

"We foster a culture of inclusivity, innovation, and integrity. Our team values collaboration, continuous improvement, and a passion for excellence."

Profile Overview

We are seeking a detail-oriented, proactive, and client-focused Manager Revenue Cycle Operations to join our team. This role will oversee the entire Revenue Cycle Management (RCM) function, including:

• Billing Operations Oversight
• Compliance & Regulatory Adherence
• Team Leadership & Training
• Reporting & Analytics
• Vendor & Payer Relations
• Process Improvement
• Patient Billing & Support

The ideal candidate will have strong expertise in US Healthcare provider side, in AR Denial Management, including performing root cause analysis, and proven experience in managing billing accounts independently. Since this is a client-facing role, excellent communication and relationship management skills are very essential and MUST. The Medical Billing Manager is responsible for leading and managing the overall medical billing operations of the organization. This role involves overseeing billing teams, ensuring accuracy and compliance in all billing and collection processes, and maintaining adherence to healthcare regulations and payer requirements.

The Medical Billing Manager drives efficiency in workflows, monitors key performance metrics, and resolves complex billing and reimbursement issues to support the organizations financial performance. The role also includes end-to-end oversight of medical billing functions from claims submission and payment posting to patient collections and denial management ensuring timely and accurate revenue capture.

Role Purpose: What Youll Be Doing

1. Billing Operations Oversight

2. Manage day-to-day medical billing operations, including claim submission, follow-ups, payment posting, and collections, AR, Denials, appeals, Patient Billing and managing Client accounts.

3. Ensure accuracy and timeliness of claims processing for government (Medicare/Medicaid) and commercial payers.
4. Review of claims to ensure they are clean to avoid rejections
5. Review rejections and file corrected claims.
6. Research and appeal denied claims.
7. Access carrier websites for claim and eligibility information
8. Interpret and process Explanation of Benefits.
9. Monitor client accounts and provide weekly updates identifying issues and possible resolutions.
10. Post payments
11. Bill patients for responsible portions and have the ability to relay information regarding copays, deductibles and coinsurance.

12. Answer patient calls regarding statements and balances.

13. Revenue Cycle Management (RCM)

14. Oversee the full revenue cycle from charge capture to payment posting and denial resolution.

15. Monitor key metrics like days in A/R, denial rates, and collections.

16. Client resolution - Interact professionally with medical offices and their staff on behalf of ModuleMD providing education and information to assist in retention and improve revenue.

17. Compliance & Regulations

18. Ensure billing practices comply with HIPAA, CMS, and payer regulations.

19. Stay updated with coding changes (ICD, CPT, HCPCS) and payer policies.

20. Team Leadership & Training

21. Supervise and train billing specialists/coders.

22. Conduct performance reviews, assign tasks, and provide ongoing coaching.

23. Reporting & Analytics

24. Generate regular financial and operational reports (A/R aging, collection trends, denial analysis).

25. Provide insights to leadership to improve efficiency and reduce revenue leakage.

26. Vendor & Payer Relations

27. Communicate with insurance companies for claim disputes and escalations.

28. Collaborate with external vendors (EHR/RCM software providers).

29. Process Improvement

30. Identify gaps in billing workflows and implement process improvements.

31. Standardize procedures to minimize denials and maximize reimbursements.

32. Patient Billing & Support

33. Oversee patient billing, statements, and inquiries.

34. Ensure patient-friendly billing practices while maintaining collections

Denial Management Duties

1. Claim Review & Analysis

2. Identify, track, and analyze claim denials from payers.

3. Categorize denials (technical, clinical, administrative, coding-related).

4. Root Cause Identification

5. Investigate patterns of recurring denials.

6. Determine root causes (e.g., incorrect coding, missing documentation, eligibility issues).

7. Denial Resolution

8. Correct claim errors and resubmit to payers.

9. Appeal denied claims within payer deadlines.

10. Work with providers to obtain additional medical records or documentation.

11. Prevention Strategies

12. Implement process improvements to reduce future denials.

13. Collaborate with coding, registration, and clinical staff to prevent errors at the front end

14. Monitor client accounts and provide weekly updates identifying issues and possible resolutions.

15. Tracking & Reporting

16. Maintain denial logs and track success rates of appeals.

17. Report denial trends and financial impact to management.

18. Payer Communication

19. Contact insurance companies for clarification, dispute resolution, or escalation.

20. Maintain updated knowledge of payer policies and guidelines.

21. Staff Training

22. Train billing and coding staff on common denial reasons and prevention methods.

23. Share best practices across departments.

24. We need Strong understanding of all downstream revenue cycle like Payment Posting, AR Follow-up and Denial Management, appeals and Patient Billing.

17.Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection and Client SLA, Strong interpersonal skills and ability to liaise with support function.

Must-Have Skills:

• Strong understanding of RCM end and 10+ years of experience in US Healthcare provider side AR.
• Experience in quality audits, team mentoring, and process improvements
• Excellent communication and reporting skills
• Coaching & development of the subordinates through training need identification.
• Experience with electronic health records (EHR) systems, prior authorization software, and Microsoft Office Suite.
• Strong analytical skills to interpret data, identify trends, and make informed decisions.
• Experience with electronic health records (EHR) systems.
• Hands-on experience with TriZettos platforms (e.g., STEM portal, Facets, or QNXT) or similar clearinghouse systems (e.g., Waystar, Availity) is highly preferred.
• Knowledge of healthcare compliance standards, including HIPAA and payer-specific regulations and other healthcare compliance standards.
• Prior experience in a client-facing role, providing training or technical support.

Nice-to-Have Certifications:

Certifications: Certified Revenue Cycle Professional (CRCP) or similar certification.

Technical Knowledge:

• Experience with electronic health records (EHR) systems.
• Strong skills in Denial management, Payment Posting, AR Follow-up, Appeals and Patient Billing with strong Knowledge of the US healthcare industry and RCM.
• Proficiency in computer applications, PMS, Excel, and PPT.
• 10+ years of experience in US Healthcare provider side AR.

Required Qualifications

• Education: Bachelors degree Healthcare Administration, or a related field.
• Minimum of 10 years of experience in revenue cycle management in US Healthcare provider side AR. And minimum 4-5 years working experience as a Manager for RCM process.
• Strong understanding of medical billing, coding, and collections processes.
• Proficiency in RCM software and Microsoft Office Suite.
• Excellent communication and interpersonal skills to interact with clients and payers.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment and meet deadlines.

Why Join ModuleMD?

• You'll work at the intersection of AI and healthcare—real-world impact every day.
• Opportunity to work on cutting-edge healthcare technology and onboarding processes.
• Join a tight-knit, mission-driven team that values curiosity, autonomy, and innovation.
• Flexible work environment and a culture of continuous learning.

Application Process:

"Our hiring process includes an initial screening, a technical assessment, and a final interview with the team. We aim to keep the process transparent and timely."

Equal Opportunity Statement: " We are an equal opportunity employer and value diversity at all levels. Discrimination has no place here—we welcome talent from all walks of life".

Ready to Join the Future of Healthcare AI?

Apply now with your GitHub/portfolio link and CV.