Manager - Revenue Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Manage month-end closing activities related to revenue, including journal entries, reporting, and account reconciliations. Ensure all entries have proper documentation, approvals, and alignment with accounting policies.

• Review close tasks in adherence to deadlines, applying strong analytical skills to identify and resolve underlying issues and discrepancies.

• Support the resolution of technical revenue issues and ensure timely, accurate completion of the revenue close cycle.

• Oversee end-to-end commissions accounting management, accrual, validation, reporting, and compliance with ASC 606 and company policies.

• Partner with cross-functional teams (Finance, IT, Sales Operations, etc.) to drive collaboration, consistency, and process efficiency.

• Participate in special projects and process improvement initiatives, driving them to successful completion.

• Help maintain and strengthen accounting policies, procedures, and internal controls to ensure US GAAP and SOX compliance.

• Support internal and external audits by reviewing required schedules, reconciliations, and supporting documentation.

• Exhibit a clear understanding of the "why" and "how" behind accounting processes, applying sound judgment to efficiently resolve issues.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of experience with a background in a Big 4 public accounting firm (consulting) or revenue accounting background within SaaS-based multinational companies preferred.
• An active CA or CPA designation and industry accounting experience preferred.
• Strong technical accounting knowledge / ASC 606 / revenue accounting knowledge preferred.
• Working knowledge of current literature related to ASC 606.
• Proven team management experience with the ability to lead, mentor, and develop team members while driving high performance and collaboration.
• Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.
• Ability to work within a team to expedite completion of projects with other teams including FP&A, Sales, Marketing, and IT.
• Experience with MS Office software including Excel, Word, and PowerPoint.
• Experience with SAP is preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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