Sr. Manager

14 hours ago

Udaipur, Rajasthan, India Zigsaw Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description
Role Profile :-
● Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction ● Tele-Sales ● Establish & Manage Relationships / Engagement with the Clients ● Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day-to-day basis, reporting responsibilities ● Managing day to day Sales targets (B2C/B2B Sales) ● Responsible for following agreed governance model, escalation & communication plan ● To ensure team members achieve agreed standards in relation to their job assignments ● To ensure training of new staff on the corporate policy rules to be adhered to ● To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules ● Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth ● Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates ● Identify and drive continuous improvements and initiatives in process ● Coach & mentor Team lead so that they can manage their teams better ● Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance appraisals and attrition management
Education/Experience
Education and Skills :-
● Essential Qualifications: Graduate/ Post-Graduate ● Desirable Qualifications: English and Hindi language proficiency ● Having minimum 4-5 years of experience into the AM/Manager role for sales-contact center ● Excellent written and verbal communication ● Strong comprehensive and analytical abilities ● Managing & measuring work ● Ability to handle sales pressure ● Very good finance and accounting skills

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