Senior Manager

7 days ago

Pune, Maharashtra, India Incedo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for Technical Support Manager with Enterprise Network Security background to build and drive Technical Support practice providing L2 support for enterprise customers of enterprise/datacenter network security products.

The ideal candidate is a customer centric highly effective leader of support who understands what it takes to support and build long term relationships with Enterprise IT/Security teams. The focus of this role is not only on building a highly effective support team but also the knowledge center and tools required to run the practice efficiently. The practice and its success is tied to the overall goals of the client business and so the KPls and decisions must be linked to out comes. The candidate should be highly data oriented and has a strong capability to translatedatainto insightsand useinsightsto make long term shifts in process and practice .

Technical Skills

  • Understating of network devices, security, virtualization.
  • Strong understanding of Network Security technologies and products such as Load balancers, firewalls, proxies, DDOs etc.
  • Solid understanding TCP/IP protocols in depth, familiar with protocols of VLAN, Routing and Forwarding (Datacenter, Enterprise networks), TCP, UDP, SSL, HTTP, DNS among others.
  • Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS (Application Layer 7)
  • Strong networking problem solving and troubleshooting skills, packet level analysis.
  • Mandate to have at least CCNP certification & CCNA Security certification
  • Good to have certifications on: Load balancer & Firewalls

Nice-to-have skills

Qualifications

    • Experience in setting up and managing technical support teams for Enterprise Network Security.
  • Awareness of operational environment, such as Server OS (Windows and Linux/UNIX), database, active directory along Enterprise Networking.
  • virtualization,
  • Intermediate skills in MS Office (Excel, Word, PowerPoint, and Visio),
  • Salesforce, or other CRM experience .
  • Effective and energetic problem-solver with a strong technical aptitude and the ability to think
  • strategically and creatively.
  • Must possess strong communication skills with the capability to express ideas and concepts in writing and verbally.
  • Worksoncomplexissueswhere analysis of situations or data requires an in -depth evaluation of variable factors.

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